1/5
posted Nov-10-2003
I ordered the Velocity Raptor online on 10 Nov and received it on 28 November. Without a monitor I paid $3986.68 and received "free shipping" and a T shirt. Newest Intel board and processor 3.2GHZ EE, 9800 XT PRO, Plextor 52X-CDRW and 708A DVD-RW, 1GB Corsair memory, case with 10 speed fans, zalman copper heatsink and fan, video cooling bus, 2 36gb WD 10,000 rpm hard drives in a raid, 0 config, rounded cables, internet keyboard, winxpro, audigy 2 zs sound. What I received was a system that had a rattle out of the box which was a piece of plastic. Then I noticed the one of the hard drives was installed at an angle with two screws and the other in straight but with only one screw! Their origami wiring was into the front fan and made a noise when I first turned it on. I fixed all these defeciencies myself. I e-mailed Randy, the Pres, many times with my findings and he always had excuses and appologies. He even offered my a full refund if I wanted to send my system back. But with all that had transpired I did not trust him to give me a full refund. On the bright side, I got the parts which I ordered. But it was basically just slapped together and sent on its way. Randy even told me he personally looked at my system. Why did he not see the incorrectly installed hard drive? Did I mention my case has a clear plexiglass side that you can see the hard drive through! As far as the tuning and all the other things they are supposed to do, that is just advertising hype in my opinion. I received no documentation with my grahics card. They sent a multimedia keyboard instead of the internet keyboard I ordered. Not a big deal if it worked. It does not recognize the F keys like F2 for setup, so what did they use? By my estimation, the delta between me purchasing and assembling. Of course I am sure they get better deals then I do on parts. I paid them $800 to pick the parts of the shelf or order, assemble and ship. Then I spent a day making it work correctly. I can only hope that they know what a static strap looks like or I could have problems down the road (I have fears). Also, they farm out the warranty service to a company in California, not surprising. I asked twice if myself or some other customer in the Richmond, VA area could come a visit their facility but they would not offer an invite. Randy touts all the praise from different reputable sources but they must have built better machines for them. I picked this company because first it had an excellent rating on resellers.com, second they were a Virginia company and I live in Virginia and want to support businesses here. Maybe I am an anomally but I was very disappointed for the money that I paid, the product that I expected and the advertised pride in assembly, tweaking and testing. I have witnesses to all my problems with this vendor. If my review sounds slanted, then do the same as I tried to do. Ask Randy to allow you to visit his facility in Richmond, VA. He did allow me to visit after I asked and I am sure he will not allow anyone else. I think that says it all! They did want me to return my computer but they had deducted from my credit card already and if I returned then they could play more games with me. I have purchased from Dell and they do not deduct from your card until they ship. Velocity Micro will not even start to build a system until they have your money. Buyers Beware!
This review was modified by
keithrhyde on January 28 2004 04:59:00 PM
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posted Dec-20-2011 
![Share](javascript:share_rating({"review_body":"I had them build two high end computers for me and my Wife and they did an excellent job. I researched the internet for two weeks for prices and reviews and I was not disappointed with my choice of CPU Solutions. I could have built them myself for a few hundred dollars less but I did not have the hassle of bad parts or incompatibility which is well worth the money in my opinion. I received the computers as ordered with all extra parts and literature in a reasonable timeframe. They did an excellent job of building them and they were very professional looking and neat. Great company and I would buy again. They are ten out of ten for good reason. ","link":"http:\/\/www.resellerratings.com\/store\/CPU_Solutions\/review\/1033167#comment1033167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CPU_Solutions.jpg","store_name":"CPU Solutions","username":"keithrhyde","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased an eight gallon rechargable battery operated sprayer and it worked once and only once. Contacted Blain\u0027s Farm and Fleet and they sent me the manufacturer\u0027s phone number and basically told me to pound sand!! I would not order from these people again!! ","link":"http:\/\/www.resellerratings.com\/store\/Blain_s_Farm_Fleet\/review\/838360#comment838360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Blain_s_Farm_Fleet.jpg","store_name":"Blain\u0027s Farm & Fleet","username":"keithrhyde","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I ordered the Velocity Raptor online on 10 Nov and received it on 28 November. Without a monitor I paid $3986.68 and received \u0022free shipping\u0022 and a T shirt. Newest Intel board and processor 3.2GHZ EE, 9800 XT PRO, Plextor 52X-CDRW and 708A DVD-RW, 1GB Corsair memory, case with 10 speed fans, zalman copper heatsink and fan, video cooling bus, 2 36gb WD 10,000 rpm hard drives in a raid, 0 config, rounded cables, internet keyboard, winxpro, audigy 2 zs sound. What I received was a system that had a rattle out of the box which was a piece of plastic. Then I noticed the one of the hard drives was installed at an angle with two screws and the other in straight but with only one screw! Their origami wiring was into the front fan and made a noise when I first turned it on. I fixed all these defeciencies myself. I e-mailed Randy, the Pres, many times with my findings and he always had excuses and appologies. He even offered my a full refund if I wanted to send my system back. But with all that had transpired I did not trust him to give me a full refund. On the bright side, I got the parts which I ordered. But it was basically just slapped together and sent on its way. Randy even told me he personally looked at my system. Why did he not see the incorrectly installed hard drive? Did I mention my case has a clear plexiglass side that you can see the hard drive through! As far as the tuning and all the other things they are supposed to do, that is just advertising hype in my opinion. I received no documentation with my grahics card. They sent a multimedia keyboard instead of the internet keyboard I ordered. Not a big deal if it worked. It does not recognize the F keys like F2 for setup, so what did they use? By my estimation, the delta between me purchasing and assembling. Of course I am sure they get better deals then I do on parts. I paid them $800 to pick the parts of the shelf or order, assemble and ship. Then I spent a day making it work correctly. I can only hope that they know what a static strap looks like or I could have problems down the road (I have fears). Also, they farm out the warranty service to a company in California, not surprising. I asked twice if myself or some other customer in the Richmond, VA area could come a visit their facility but they would not offer an invite. Randy touts all the praise from different reputable sources but they must have built better machines for them. I picked this company because first it had an excellent rating on resellers.com, second they were a Virginia company and I live in Virginia and want to support businesses here. Maybe I am an anomally but I was very disappointed for the money that I paid, the product that I expected and the advertised pride in assembly, tweaking and testing. I have witnesses to all my problems with this vendor. If my review sounds slanted, then do the same as I tried to do. Ask Randy to allow you to visit his facility in Richmond, VA. He did allow me to visit after I asked and I am sure he will not allow anyone else. I think that says it all! They did want me to return my computer but they had deducted from my credit card already and if I returned then they could play more games with me. I have purchased from Dell and they do not deduct from your card until they ship. Velocity Micro will not even start to build a system until they have your money. Buyers Beware!","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/review\/105343#comment105343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"keithrhyde","rating":"1"}, "single");){kind=link}
“Dear Mr. Hyde, I seriously regret your dissatisfaction, and we take your claims very seriously!
In our defense, your system was built with particular care and craftsmanship during assembly by our lead system builder. It was also inspected by 4 senior managers and then by me personally, as I promised you I would when you posted your original complaints (of many, which have been rountinely rewriten and re-edited) about Velocity Micro literally 10 minutes after you placed your order. We would have clearly seen hard drives installed crooked (which is impossible, as I have discovered during the investigation of this in our lab after your post here) as you stated if they were installed that way, and they certainly were not. The rattling you experienced clearly indicated to me that something was broken during shipping, but you say you "threw away the part that was inside" before we could assist to determine the root cause, and you summarily dismissed any chance of freight damage. Also, you refused any further tech support, you refused to return the system to us for inspection of the damage and allow repairs, you even refused onsite service by the very factory techician who actually built the system, and you finally refused a 100% refund offer. What more can we do?
Velocity Micro continues to stand ready to help you, and we hope you will allow us to. Please accept our support!
Randy Copeland, President & CEO
Velocity Micro, Inc.”