1/5

posted Jan-07-2012

POOR, POOR, POOR. 3 months and nothing but empty email notifications offering products not remotely like the ones I ordered.

I to requested a refund and received an automated email telling me I needed to snail mail it to them. I looked at the code: http://le.utah.gov/~code/TITLE13/htm/13_11_000400.htm and it requires the request to be in writing but it does not require requests to be on a physical peice of paper sent from you to him. So the code allows for requests to be made by fax or email. If he wants a physical copy, he can print it out.

Contact your credit card immediately if you've passed the promised ship date and let him deal with them.

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1/5

posted Oct-15-2010

Wouldn't recommend to anyone. Potential to be a great buy if what you purchase works. Ill equipt or disposed to deal with returns. The epitome of customer no-service.

I ordered a pair of Headrest Monitors which in turn Jerry had to order from the manufacturer. It took a couple days for him to place the order then a couple more to forward the package to me once he received it.

It did not have original packaging and one of the monitors was DOA. I called Jerry about the DOA monitor and he told me to call the manufacturer instead. The manufacturer told me it was broken and to return it to the seller. I called Jerry back and relayed the information and sent the item back immediately. During our call he asked to put me on hold for a minute. When his other call dropped (10 minutes later) I discovered he was discussing a potential sale with someone else. When he realized he was talking to me and not the potential customer he asked if I could hold again so he could call them back!?!

Jerry said he forwarded my return about three days after he received it. Actually he said "there's a package that's been sitting here for a couple days, I just haven't opened it yet."

One week later he answered my call and said the screen was going to be repaired not replaced. Two weeks later he didn't answer my call and all other calls since. He stopped responding to emails about that time so I sent an email informing him that I would dispute the purchase unless I received it in two weeks.

Two months later: no word from Jerry, no headrest, but the credit card refunded my purchase.

Subsequently, Jerry emails me and profanely rambles how I don't understand business, profit margins, ask for the moon and stars but want it for pennies, bla bla bla. Completely baseless accusations and insults then demostrates an utter lack of understanding of customer service or cares how his competitors deal with returns or DOA. Pay $20 more somewhere else and deal with a professional.

Repeat, if your stuff works when you get it; great deal. If it doesn't, you're not going to get any help from Jerry.

UPDATE!!! 10/21 Here is an update on Jerry. Subsequent to my post, I received TEN (10) fragmented emails on the same day from Jerry. These are direct cut/paste using his words from his emails. You be the judge.

Background: Since the part of the pair of headrests was defective Visa said the seller is responsible for return shipping. This is his reaction. You'll see a complete abdication of responsibility for the merchandise he sells. Note his last comments about his privacy policy.

"Abandoned.. ROFL.. You fuckin worthless piece of shit... PEOPLE like you fuck it up for everyone.. Actually what I am going to do is call the local PD and tell them you are in possession of stolen property... I will just go about it that way... Good luck .... Typical jackass theif of 2010.... I am sure you will affix the label to some broken shit cause that is the way you are.. YOU ARE A JACKASS THEIF ...I will just call the PD.. K.. Take care THEIF!!!!"

"YOU WANT THE FUCKIN RA FORM ASSHOLE???
YOU HAVE NO FUCKIN CLUE IDIOT!!! find it interesting???.. NO you are an impatient ASSHOLE !!!"

"YOU ARE RESPONSIBLE FOR SENDING IT BACK ASS.. NOT ME.... YOU ARE A PIECE OF SHIT!!!"

"How much priority do I give a $25 order when I have multiple $1000 orders on the other line... I am 1 person .. give me a break.. I do the best I can and yesterday when this came in I would have had it out to you today... It is not MY fault that the product was defective or DOA yet now I take th full brunt of it... I lose money cause the manufacturer sent out a badproduct to me..."

"It aint my fault you shipped the products back froma ripoff company... That is your own dam fault... We wll see what your bullshit Visa co does... It is not my fault products were not manufacturered correctly yet I pay for it.. whatever bullshit numers you want to throw on it t make your BS case... Adandoned.. You are an idiot man... We will see... I will fight this 100% .. Jackasses like you need to be taught a lesson not to fuck people over like this and not think twice... Seems like the whole last email went in 1 eye and out he other but it is to be expected that people like you that cannot grasp complex concepts...we will see jackass.. We wll see!!"

"Let alone the effects of your BULLSHIT POSTS complaining about me, LYING about me.. .. yahh $20... that is it man.. $20.... That is all I am losing.... $20... U R CLUELESS!!!"

"READ YOUR OWN DAM EMAILS!!!! GOD... Some dam people in this world... Maybe I should have charged you $80 for shipping since I am getting this bullshit crap of $40 for a 4 lb box.. That you supposedly paid... Not my fault you got ripped off for shipping... Not my fault for the defective product but yet still shove it up my ass right???"

"You are in the WRONG... Plain and simple... But you don't give a shit... Just stick it to someone right.... Anyone but you... You should have just been dealing direct with the manufacturer in the first place on warranties... I was just in the middle to help and now got fucked in the ass for it.. Thanks!!! and now have to fight to get products back that are in WORKING ORDER .. But you just make up watever story to your visa co .. It is nothing unusual.. Lie to make your position look like the right position... The product you have in your possession works fine.. How do I know you did not break the first one... Your Visa line is TOTAL BULLSHIT"

"Privacy policies apply to normal transactions... NOT RIP OFF ARTISTS like you that take dealers money, and keep the product.Then make all kinds of BS claims and complaints... Privacy does not apply to you... Do whatever you feel you need to do but you will be on that page..."

In Summary: if the rambling maniac sends you a broken product, you're screwed. He wants you to deal with the manufacturer but the manufacturer only deals with the vendor. He'll blame you for the broken item. He'll berate you when you protect your interests.

This review was modified by keikosman on October 21 2010 08:11:36 PM

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1/5

posted Oct-12-2010

Wouldn't recommend to anyone. Potential to be a great buy if what you purchase works. Ill equipt or disposed to deal with returns. The epitome of customer no-service.

I ordered a pair of Headrest Monitors which in turn Jerry had to order from the manufacturer. It took a couple days for him to place the order then a couple more to forward the package to me once he received it.

It did not have original packaging and one of the monitors was DOA. I called Jerry about the DOA monitor and he told me to call the manufacturer instead. The manufacturer told me it was broken and to return it to the seller. I called Jerry back and relayed the information and sent the item back immediately. During our call he asked to put me on hold for a minute. When his other call dropped (10 minutes later) I discovered he was discussing a potential sale with someone else. When he realized he was talking to me and not the potential customer he asked if I could hold again so he could call them back!?!

Jerry said he forwarded my return about three days after he received it. Actually he said "there's a package that's been sitting here for a couple days, I just haven't opened it yet."

One week later he answered my call and said the screen was going to be repaired not replaced. Two weeks later he didn't answer my call and all other calls since. He stopped responding to emails about that time so I sent an email informing him that I would dispute the purchase unless I received it in two weeks.

Two months later: no word from Jerry, no headrest, but the credit card refunded my purchase.

Repeat, if your stuff works when you get it; great deal. If it doesn't, you're not going to get any help from Jerry.

UPDATE!!! 10/21 Here is an update on Jerry. Subsequent to my post, I received TEN (10) fragmented emails on the same day from Jerry. These are direct cut/paste using his words from his emails. You be the judge.

Background: Since the part of the pair of headrests was defective Visa said the seller is responsible for return shipping. This is his reaction. You'll see a complete abdication of responsibility for the merchandise he sells. Note his last comments about his privacy policy.

"Abandoned.. ROFL.. You fuckin worthless piece of shit... PEOPLE like you fuck it up for everyone.. Actually what I am going to do is call the local PD and tell them you are in possession of stolen property... I will just go about it that way... Good luck .... Typical jackass theif of 2010.... I am sure you will affix the label to some broken shit cause that is the way you are.. YOU ARE A JACKASS THEIF ...I will just call the PD.. K.. Take care THEIF!!!!"

"YOU WANT THE FUCKIN RA FORM ASSHOLE???
YOU HAVE NO FUCKIN CLUE IDIOT!!! find it interesting???.. NO you are an impatient ASSHOLE !!!"

"YOU ARE RESPONSIBLE FOR SENDING IT BACK ASS.. NOT ME.... YOU ARE A PIECE OF SHIT!!!"

"How much priority do I give a $25 order when I have multiple $1000 orders on the other line... I am 1 person .. give me a break.. I do the best I can and yesterday when this came in I would have had it out to you today... It is not MY fault that the product was defective or DOA yet now I take th full brunt of it... I lose money cause the manufacturer sent out a badproduct to me..."

"It aint my fault you shipped the products back froma ripoff company... That is your own dam fault... We wll see what your bullshit Visa co does... It is not my fault products were not manufacturered correctly yet I pay for it.. whatever bullshit numers you want to throw on it t make your BS case... Adandoned.. You are an idiot man... We will see... I will fight this 100% .. Jackasses like you need to be taught a lesson not to fuck people over like this and not think twice... Seems like the whole last email went in 1 eye and out he other but it is to be expected that people like you that cannot grasp complex concepts...we will see jackass.. We wll see!!"

"Let alone the effects of your BULLSHIT POSTS complaining about me, LYING about me.. .. yahh $20... that is it man.. $20.... That is all I am losing.... $20... U R CLUELESS!!!"

"READ YOUR OWN DAM EMAILS!!!! GOD... Some dam people in this world... Maybe I should have charged you $80 for shipping since I am getting this bullshit crap of $40 for a 4 lb box.. That you supposedly paid... Not my fault you got ripped off for shipping... Not my fault for the defective product but yet still shove it up my ass right???"

"You are in the WRONG... Plain and simple... But you don't give a shit... Just stick it to someone right.... Anyone but you... You should have just been dealing direct with the manufacturer in the first place on warranties... I was just in the middle to help and now got fucked in the ass for it.. Thanks!!! and now have to fight to get products back that are in WORKING ORDER .. But you just make up watever story to your visa co .. It is nothing unusual.. Lie to make your position look like the right position... The product you have in your possession works fine.. How do I know you did not break the first one... Your Visa line is TOTAL BULLSHIT"

"Privacy policies apply to normal transactions... NOT RIP OFF ARTISTS like you that take dealers money, and keep the product.Then make all kinds of BS claims and complaints... Privacy does not apply to you... Do whatever you feel you need to do but you will be on that page..."

In Summary: if the rambling maniac sends you a broken product, you're screwed. He wants you to deal with the manufacturer but the manufacturer only deals with the vendor. He'll blame you for the broken item. He'll berate you when you protect your interests.

This review was modified by keikosman on October 21 2010 08:10:30 PM

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