1/5

posted Dec-30-2010

Same story different day.
Order placed on 12/12/2010 was cancelled without notification. Even website does not show order as cancelled.
Was forced to make multiple calls to multiple phone numbers to get caught up in some alleged dispute between Chadwicks (forgive spelling) and OneStopPlus.com. No resolution was reached only a half-hearted apology for the confusion. My concern is now that my credit card number is with a questionable online company.

Not sure if increase in spam/junk email ads is related to this company or not. But it is of note I have seen a small increase in this type of email since ordering.

If this company is legit, they would have handled the issue better. I'm sure they will change their name and start over after the many complaints. At a minimum they are poorly run. At the worst, well, lets hope those fears don't come true...

Obviously I would say stay away if you want to receive any goods ordered from them. Otherwise, good luck.

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5/5

posted May-27-2010

Placed an order with Coolerguys for a cabinet cooling kit with two fans and thermostats with expedited shipping early on a Wednesday morning. Shipped out Wednesday afternoon. Received on Friday afternoon.
The kit was exactly as described. It was the most affordable package available from anywhere I looked.

The only minor issue is the connections/plugs seem very fragile. Great care was taken not to damage them as they were assembled. The male pins and female counterparts did not align perfectly. They took some slight manipulation to allow the plugs to connect.

After everything was installed, works great. Only runs when the temp raises high enough to warrant extra circulation of air.

Thanks for a pleasant experience of quick shipping and turnaround time.

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5/5

posted Jun-08-2009

Ordered a Pioneer vsx-1019ah receiver from 6th Ave. I previously made a purchase from this merchant and found the process very smooth.
This time around, the receiver arrived within 5 days of placing the order. Communication via email and my online account kept me up-to-date on the status.
I was pleased to see the package was double boxed (as my last order wasn't, maybe due to size). Everything worked great.

I did happen to have one issue that when it came to my attention made my stomach drop and feel sick. 6th Ave was running a special on the receiver I just received. Almost another %10 off what I had just paid. Just to see if they would give me a refund of the difference since it was only a week since I placed the order, I wrote an email to their customer service department. While waiting for a response, I did some searching on 6th Ave's website and found where they will do price matching in some instances (they do have limits). What I read about how to go about requesting a price match told me to call. So to make sure I did have a chance at the price match, I thought I should call.

Much to my surprise, when the friendly customer service rep answered my call, she asked for my order number to see if it was the email request she was already working on. It was. She took all my info, confirmed the price, and issued a refund. Unfortunately, so many other dishonest merchants out on the web have made paranoid about being lied to. It did take a few days for my credit card company to post the credit. But there is was, in all its negative glory.

So to 6th Ave, I commend you on coming through with a fabulous overall experience. I will definitely continue to look at making purchases through there website in the future.

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5/5

posted Jun-04-2009

Monoprice.com met all my expectations.
Received prompt notification of order status.
Tracking number received when order was shipped.
All parts of the order arrived as described.
The prices were very reasonable.
Thanks.

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5/5

posted May-18-2009

Received everything in a timely manner (order confirmation, shipping information, and the order itself).

No complaints or problems.

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2/5

posted May-18-2009

Previous ordering through Target.com had gone smoothly, so had never needed to contact customer service.
Unfortunately, this time, I contacted customer service and found them completely incapable of dealing with any questions outside of their canned responses. Not sure if the first two emails were responded to by someone within the U.S. Finally called to try and get someone who might possibly try and address the question. They could not.
It was only a small 1.5% difference in the amount charged versus what should have been charged. So I'm not out a whole lot of money, but I am more concerned about the principle of it.
I will avoid Target.com in the future until they can develop their website to handle the technical difference in taxing various residents.
Now I will wait and see if my order shows up on time, or god forbid it's damaged.
Good customer service helps to build a strong reputation and customer base. Having a website bearing the Target brand name, but being run by someone else is going to tarnish the Target brand name. (As it now has done for me.)
Congrats to Target's competitors, as you have another person looking to shop with you first.

This review was modified by kduit65 on May 18 2009 11:18:22 AM

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