1/5
posted May-24-2012
Crooks! Don't waste your time or money with this merchant. I placed an order for a locking multiple pistol case on 5/14. My credit card was billed on 5/15. I sent 2 emails requesting a tracking number on 5/16 and 5/17, none of which were answered. I finally had to call them on 5/18 to see why I had been billed but not provided a shipment confirmation or tracking number, after sitting on hold for 5 minutes I was assured that my order was going to ship that day. Four days later my order arrived. Much to my dismay one of the 4 combination locks on the case would not open. I sent an email to them mid-day on 5/22 advising of the situation. Again I received no reply. I looked up the CEO's contact information on the public articles of incorporation for Minnesota’s web site and forwarded my message to him. Again no reply. Finally I called their customer service and was told that they were trying to get a RMA set up with the company that makes the case I had ordered so I could return it and be sent a non-defective product. So they don’t stock these items, they drop ship them from the manufacturer. Later that day I received via email a printable UPS label and RMA number. I took time out of my day to box the item back up and take it to a UPS store so that it could be returned. By the time I got back to the office after dropping off the package, I had an email saying that they were not going to send me a replacement and instructions on how to 'jerry rig' the combo lock on the case. I sent yet another email advising that the case had already been given to UPS to return and requested a full refund. Much to my amazement I was told that they will not issue a refund until the return has been received and verified. Unbelievable. So they bill you, wait until you call and complain to ship your order, drop ship defective merchandise that they or the manufacturer will not stand behind, tell you to return it for a replacement, then not ship a replacement after you’ve sent the item back. So at this point they have my money and I have no case. Next I will be filing a complaint with the Better Business Bureau, sending a copy of this to the Minnesota Attorney General's Office, and contacting the local Minneapolis television stations fraud and problem solvers divisions. Again, take it from me and this horrible experience, don’t give this racket any of your money!
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![Share](javascript:share_rating({"review_body":"Crooks! Don\u0027t waste your time or money with this merchant. I placed an order for a locking multiple pistol case on 5\/14. My credit card was billed on 5\/15. I sent 2 emails requesting a tracking number on 5\/16 and 5\/17, none of which were answered. I finally had to call them on 5\/18 to see why I had been billed but not provided a shipment confirmation or tracking number, after sitting on hold for 5 minutes I was assured that my order was going to ship that day. Four days later my order arrived. Much to my dismay one of the 4 combination locks on the case would not open. I sent an email to them mid-day on 5\/22 advising of the situation. Again I received no reply. I looked up the CEO\u0027s contact information on the public articles of incorporation for Minnesota\u2019s web site and forwarded my message to him. Again no reply. Finally I called their customer service and was told that they were trying to get a RMA set up with the company that makes the case I had ordered so I could return it and be sent a non-defective product. So they don\u2019t stock these items, they drop ship them from the manufacturer. Later that day I received via email a printable UPS label and RMA number. I took time out of my day to box the item back up and take it to a UPS store so that it could be returned. By the time I got back to the office after dropping off the package, I had an email saying that they were not going to send me a replacement and instructions on how to \u0027jerry rig\u0027 the combo lock on the case. I sent yet another email advising that the case had already been given to UPS to return and requested a full refund. Much to my amazement I was told that they will not issue a refund until the return has been received and verified. Unbelievable. So they bill you, wait until you call and complain to ship your order, drop ship defective merchandise that they or the manufacturer will not stand behind, tell you to return it for a replacement, then not ship a replacement after you\u2019ve sent the item back. So at this point they have my money and I have no case. Next I will be filing a complaint with the Better Business Bureau, sending a copy of this to the Minnesota Attorney General\u0027s Office, and contacting the local Minneapolis television stations fraud and problem solvers divisions. Again, take it from me and this horrible experience, don\u2019t give this racket any of your money!","link":"http:\/\/www.resellerratings.com\/store\/Glens_Army_and_Navy\/review\/1571342#comment1571342","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Glens_Army_and_Navy.jpg","store_name":"Glens Army and Navy","username":"kcbatman80","rating":"1"}, "single");){kind=link}