1/5

posted Aug-19-2010

I got the same response as others 15 days after I placed my order.

"We regret to inform you that the order with Order ID - 5114 which you ordered on 01 Aug 2010 has been back ordered by the supplier. Our agents have been trying to source your items from our secondary supplier with no success.

With that said, our supplier has canceled the order and we have begun processing a full refund. We realize how frustrating something like this can be and we want you to know that we understand and want you to know it isn't something that occurs often. Occasionally we have multiple orders on one or two individual products like yours and our suppliers simply run out of stock.

We do contact our suppliers when this occurs, however, due to the delay in restocking the product we felt it best to process a full refund as to not tie up your funds any longer.

We are so very happy to have you as a customer of i9Wholesale and hope you'll shop with us again soon. Please know we dislike when something like this occurs more than a customer would as not only are we not able to provide a service to our customers but we also incur costs when this happens.

It is estimated that your refund will reach you sometime around 30 Aug 2010 via either a credit back to your credit card or a bank check depending on the method you ordered with...

Thank you for your understanding and patience and have a nice day."

I think holding my funds for 30 days is quite excessive. I have requested an immediate refund but have yet to hear back from them.

I won't be using them again.

comment on review | report?

Is this review?… Helpful Cool Share