1/5
posted Feb-23-2006
My Complaint is with Isellsurplus.com. Bad service all around!
On 3/25/05 I purchased a Computer motherboard and CPU Combo from Isellsurplus.com. In December of 2005 It broke, and I filed for a RMA (Return Merchandise), and sent it back for testing and replacement. Isellsurplus received it on 1/5/06. It took them over a month of testing to finally decide to replace this order. On 2/7/06 I received a pre-shipping notification, but it was going to be shipped to my old address. I had updated my address with my account page on their website months ago, but this doesn’t change the address on the past orders page, and even though I had included a paper stating I had moved, and please ship to my new address, plus putting my new address on the outside of the box, they still were going to send it to my old address. This is not the first time this has happened with an order from them. Up to this point, I had e-mailed them twice to inquire on the length of time to make a determination on my RMA, with never a reply back, but I e-mailed them again telling them I had moved, and please re-direct this shipment to my new address. This time I received a reply on 2/8/06 saying, “The package is actually still on our shipping dock waiting to be picked up.
We will change the address. It will go out today.” As of today, 2/23/06 It has yet to be shipped out. I am still waiting for my order. I have sent two e-mails asking about the delay, and letting them know I will be filing a complaint with the BBB, and Consumer affairs division, and contacting the Arizona Attorney Generals office. I’m still waiting for my warranty replacement to arrive.
60,022 stores
1,908,427 reviews
Over 250,000 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Last visit
![Share](javascript:share_rating({"review_body":"My Complaint is with Isellsurplus.com. Bad service all around!<br><br>On 3\/25\/05 I purchased a Computer motherboard and CPU Combo from Isellsurplus.com. In December of 2005 It broke, and I filed for a RMA (Return Merchandise), and sent it back for testing and replacement. Isellsurplus received it on 1\/5\/06. It took them over a month of testing to finally decide to replace this order. On 2\/7\/06 I received a pre-shipping notification, but it was going to be shipped to my old address. I had updated my address with my account page on their website months ago, but this doesn\u2019t change the address on the past orders page, and even though I had included a paper stating I had moved, and please ship to my new address, plus putting my new address on the outside of the box, they still were going to send it to my old address. This is not the first time this has happened with an order from them. Up to this point, I had e-mailed them twice to inquire on the length of time to make a determination on my RMA, with never a reply back, but I e-mailed them again telling them I had moved, and please re-direct this shipment to my new address. This time I received a reply on 2\/8\/06 saying, \u201cThe package is actually still on our shipping dock waiting to be picked up.<br>We will change the address. It will go out today.\u201d As of today, 2\/23\/06 It has yet to be shipped out. I am still waiting for my order. I have sent two e-mails asking about the delay, and letting them know I will be filing a complaint with the BBB, and Consumer affairs division, and contacting the Arizona Attorney Generals office. I\u2019m still waiting for my warranty replacement to arrive.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/review\/246676#comment246676","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"karlg","rating":"1"}, "single");){kind=link}