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karenhudd

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  • Toshiba
    Rating 2/10
    1/5
    2012-01-18

    “Toshiba had to replace my hardrive within 3 months of purchase then within 40 days of getting it back the hard drive went again. They reopened the first repair order due to the error code I was providing but when they recieved the laptop they stated that the sensor under the cap lock key changed color indicating water MAY have hit the key. Could not determine if it was damaged but wanted $175.00 to replace keyboard before ANY warranty work would be done. Key worked before it left my home because I spent 3 days on the phone with tech support running recovery scans.. in my opinion they are simply trying to get back some of the costs for all the warranty work they have to do because they are making defective products. Funny how they were able to find the one key on the keyboard that the sensor went off on... and seems funny to me since the keyboard worked perfect before leaving my home.”


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