4/5

posted Apr-11-2012
Quick, convenient, accurate but way Overpriced. $10 delivered for two simple screws (black sheet metal screws for a dishwasher kick-plate), which I can accept as a convenience to order. The company's shipping policies are needlessly expensive and wasteful. $1.85 x 2screws = $3.70 (Which should more than cover the overhead for stocking/advertising these $0.10 screws). Then another $6 for shipping, where they shipped two half-inch screws in a box 6"x6"x8". They would have easily shipped in a standard envelope for $0.45 in postage plus $.05 for the envelope. Accepting the argument for product protection, a padded envelope and postage may have run *almost* $2.00. Instead, a cardboard box plus 'environmentally friendly' packing materials (air cushions), plus extra postage... NEWSFLASH - they're not environmentally responsible if they're blindly used when/where they aren't required!! Again, everything other than *value* and *environmental impact* was very good.
“Thank you very much for your feedback and for your thoughts on our packaging and shipping processes! We devote a significant amount of time on this subject. Shipping box sizes are carefully selected. The vast majority of orders are shipped in boxes that fit just right. Occasionally, as with your order with exceptionally small items, it's not a perfect fit. We continually reevaluate our shipping processes and packaging. Thanks again for the thorough feedback!”