1/5

posted Jan-09-2007

At the recommendation of a professional photographer, I purchased my daughter's new Canon 30D camera and lenses from FotoConnection.com. I would never, never, ever purchase anything from them again or recommend them to anyone. Here's why:

After placing the order online, I received a telephone call from FotoConnection. It was the sales manager, and he had some tremendous deals for me! Why, I needed all sorts of accessories and other equipment! He offered to UPGRADE my Canon lenses to the far superior Sigma "digital-quality" lenses for free! He offered to trade the 18-55mm lens that came with the camera for a second battery. What a deal! Then he informed me that the prices on their web site included mail-in rebates in the amount of $280. So the actual amount on my credit card would be $280 more.

When the equipment arrived, the filters, which I buy to protect expensive lenses, were Mercury brand instead of the Crystal Optics brand I had specified, and one of the lenses did not have the Canon warranty card in the box, which is necessary to send in for the rebate. I suppose they had already sent in to keep the rebate money.

Two hours on the phone with them, and they can't even understand the issues I have with them.

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