1/5
posted Jan-24-2011
bought the green 5mw laser from them via ebay on january 1st.
paid immediately via paypal balance, so no delay there.
withing 72 hours, a delivery confirmation number was on the item's page, showing that it was in transit with the postal service.
2 weeks later, on January 17 I contacted them via ebay asking where my item was
on January 18th they removed the tracking number that had been for 15 days, and a short time later a new tracking number appeared showing as shipped on January 18th. They still refuse to reply to my messages as of today, January 24th.
After reading their ebay feedback, it looks like they make a habit of posting FALSE TRACKING OR DELIVERY CONFIRMATION NUMBERS in order to make you believe they have great service and your item is on the way.
Many of their ebay feedbacks state that after having a tracking number posted and an order shown as "shipped" or "in transit", a customer's order will never arrive, and after THEY have to contact GEARXS about where their item is, they are told it is out of stock or backordered.
They are violating ebay's terms of use by
1- posting fake tracking numbers.
2- posting/selling items they don't have in stock.
these guys are con artists of the lowest sort, avoid them like the plague.
UPDATE, FEB 2011.
they finally DID reply to me via ebay, after I started hounding them on various deal forums (deals.woot) and filing for a refund with ebay unless they delivered my item. On Jan 25, they told me that THEY WOULD WORK WITH ME ON A RESOLUTION ONLY AFTER I EDITED OR REMOVED THE NEGATIVE FEEDBACK I'D LEFT THEM ON EBAY.
blackmail, plain & simple.
Then they told resllerratings they had no record of my transaction in an attempt to remove this posting. I had to supply resellerratings with all the transaction info.
This review was modified by
k-ken on February 17 2011 11:29:09 PM
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![Share](javascript:share_rating({"review_body":"groupon\u0027s promise on the front page of every deal states:<br><br>\u0022OUR PROMISE TO YOU:<br>Nothing is more important to us than treating our customers well.<br><br>If you ever feel like Groupon let you down, give us a call and we\u0027ll return your purchase \u2013 simple as that.\u0022<br><br>not accurate. I bought a deal for $167 that was later made available again for $125. EXACT dame terms and conditions. I requested that they either refund the difference or refund the entire transaction (I hadn\u0027t used it yet) so I could re-buy at the new price. No Luck. they emailed me back and said:<br><br>\u0022Once the deal is closed, we only issue refunds if there is a problem with the service or some other extenuating circumstance. You can still give this away as a gift if you decide it is something that you no longer would like to use.\u0022<br>They promise satisfaction on their site, yet don\u0027t honor their \u0022groupon promise\u0022<br><br>I may continue to use them since I\u0027ve had a good experience with almost every other groupon deal I\u0027ve bought, but buyer beware, their promise is worthless.","link":"http:\/\/www.resellerratings.com\/store\/Groupon\/review\/765114#comment765114","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Groupon.jpg","store_name":"Groupon","username":"k-ken","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"bought the green 5mw laser from them via ebay on january 1st.<br>paid immediately via paypal balance, so no delay there.<br>withing 72 hours, a delivery confirmation number was on the item\u0027s page, showing that it was in transit with the postal service.<br>2 weeks later, on January 17 I contacted them via ebay asking where my item was<br>on January 18th they removed the tracking number that had been for 15 days, and a short time later a new tracking number appeared showing as shipped on January 18th. They still refuse to reply to my messages as of today, January 24th.<br><br>After reading their ebay feedback, it looks like they make a habit of posting FALSE TRACKING OR DELIVERY CONFIRMATION NUMBERS in order to make you believe they have great service and your item is on the way. <br><br>Many of their ebay feedbacks state that after having a tracking number posted and an order shown as \u0022shipped\u0022 or \u0022in transit\u0022, a customer\u0027s order will never arrive, and after THEY have to contact GEARXS about where their item is, they are told it is out of stock or backordered.<br><br>They are violating ebay\u0027s terms of use by<br>1- posting fake tracking numbers.<br>2- posting\/selling items they don\u0027t have in stock.<br><br>these guys are con artists of the lowest sort, avoid them like the plague.<br><br><br><br>UPDATE, FEB 2011.<br>they finally DID reply to me via ebay, after I started hounding them on various deal forums (deals.woot) and filing for a refund with ebay unless they delivered my item. On Jan 25, they told me that THEY WOULD WORK WITH ME ON A RESOLUTION ONLY AFTER I EDITED OR REMOVED THE NEGATIVE FEEDBACK I\u0027D LEFT THEM ON EBAY.<br><br>blackmail, plain & simple. <br><br>Then they told resllerratings they had no record of my transaction in an attempt to remove this posting. I had to supply resellerratings with all the transaction info.","link":"http:\/\/www.resellerratings.com\/store\/GearXS\/review\/687584#comment687584","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GearXS.jpg","store_name":"GearXS.com","username":"k-ken","rating":"1"}, "single");){kind=link}
“Sir, For Invoice number, you posted a E-Bay Case Number. Second, I have personally looked at your tracking numbers. For USPS we use Endicia.com. We show that both tracking numbers were indeed yours. Tracking number one made it to the USPS sorting, then stops. Tracking number two goes directly to you after you have made contact with us. Once you started to make false comments on Deals.Woot.com, Our CEO reached out to you to try and resolve the issue. We even offered a full refund. The only thing you did was use profanity at us. We have notified E-Bay, PayPal, and the BBB about all the comments you have made. They have ruled in our favor. In no time have we tried to black mail you.
Michael I.”