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jwu3586

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Rating 2/10
1/5

Horrible Customer Service

Ok, if you look at my profile I don't write reviews, but after my experience I really thought it was necessary.

Customer Service is by far the worst I have ever had to deal with. First time ordering and will not deal with them again.

After receiving an email asking me to contact them because my billing address and my CC was not matching in their system. I gave them a call and talked to Jermaiah who was extremely unhelpful. He told me that my billing information was not matching the information that was listed for the card I was paying with and that his initial authorization would not go through.

Why are they running authorization charges and not sales? Are they planning on hitting my card multiple times. I run a event rental business and we would only do this we we had to charge a security deposit. We no longer do this because of how long it ties peoples money up with the banks. Even if I don't have the correct billing on someones card I can still process payment.

I then proceeded to check with my bank, both my billing information he had and my bank were both the same. He then said there is nothing he could do to process the order on his end. But they had already hit my account with the charge.

Then when asked to talk to someone else he said there is no one else to talk to. When asked to speak to a supervisor he said there are no supervisors. So I guess everyone there is a supervisor.

I then asked to cancel my order and refund my money. He said that he had done it, but the $300 authorization could take up to 30 days to reverse. How are they able to authorize my CC and hold my money, but cant seem to process the charge if their service says that the billing doesn't match.


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