“Dear Juss_us, I would like to respond to your feedback. Everyone here at OuterInner.com strives to offer a good service. In your case I'm sorry that things haven't gone well, we regret the disappointment and our error in your order.
I understand that you felt disappointed that we hadn't offered a good enough solution. I agree!
We should have offered more towards the fee that you spent on alterations to the dress that we supplied. The offer we made was not enough, I recognise that and have now immediately arranged for an additional US$50 to be credited to your credit card.
I believe that this is what we should have done in the first place and I do apologise for any stress and bad feeling caused.
I sincerely hope that this can at least partly make up for the bad experience you've had with us and that you can regain the faith that if we DO cause a problem we WILL take responsibility for it.
Thank you for your review - we appreciate the opportunity to learn from any errors and so you're feedback is invaluable.”