1/5

posted Nov-11-2011

Absolutely horrible customer service.

They're okay if you never have to contact them for service. Otherwise...be prepared to waste your time.

They never pick up the phones.

There chat representatives are extremely slow.

There inventory system is not accurate. Item said 5-10 days. 3 weeks and still nothing.

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5/5

posted May-10-2011

Super fast shipping. Great communication. Very competitive prices. Couldn't ask for more.

Ordered Scythe Bay Rafter Combo on May 4th at 9pm. Shipped next morning May 5th and delivered on May 7th.

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1/5

posted Oct-13-2009

Placed order for Jenn-air 30" Electric Downdraft cook top. Of course they had the best price with decent reviews but what they don't tell you is it's back ordered. It doesn't state this anywhere leading up to the order but I was lucky enough to actually get it canceled and even then that was a horrible experience.

Not worth your time or money. Spend a few dollars more and get it locally or from a mom and pop shop who actually care.

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5/5

posted Feb-25-2009

I had a great experience using frozencpu.com. I ordered a radiator fan grill and they had the cheapest price and were a well known company to boot. I used the cheapest shipping option and yet I got it 2 days after my order! Thats impressive right there.

Would highly recommend them for any of your PC Modding needs.

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5/5

posted Jan-28-2009

Simply the best!

Amazon prime is WELL WORTH the investment. Ordered on the 25th and received on the 27th. And it's always like that. Some companies say 2 day and it takes 3-4 days to get there but Amazon is always up front about the ETA.

dare I say Amazon > Newegg? You bet.

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5/5

posted Oct-15-2008

Love the prices. Shipping is always fast, usually two days from when order was placed to using the product.

Great customer service as well.

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5/5

posted Oct-15-2008

Made another order Sunday/Monday. Again good prices (somewhat higher than before) but still much lower than my local shop.
(2) 15.4 pound bags of Orijen (12/10)
24 cans of evo wetfood (12/10)
6 packs of evo dog treats (9/10)

Shipping was only $18 for 66 pounds. Shipped 2/17 and arrived 2/18!

Packaging was also good. No dents or rips. Expiration dates are a good year away.



Used a 22% coupon which helped a lot! Shipping was only $18 for 66 pounds.

Overall I really like these guys. Everything was packed nicely

This review was modified by jsrule7 on October 13 2009 01:17:43 PM

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1/5

posted Sep-20-2008

Horrible. Completely inept. No customer support. No care. Take your money and ignore the 'support tickets'. The only way to get in touch with them is through a ticket and they don't even respond.

Purchased a Phillips phone on Sept 5th 2008. Today is Sept 20th and my phone still isn't here. It hasn't even been shipped. All they've done so far is make a shipping label and tell me my orders shipped.
What a business model. Take orders, make customers happy by making shipping label and than never ship the product. I've contacted them 5 times through their ticket system and have only received one response - Fedex lost the package. They even lie! How can fedex lose the package if they never picked up?

100% worst experience ever. Looks like I'll have to file a credit card dispute.

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1/5

posted Apr-28-2007

Received product from them in a timely manner. After a month I started having problems with the item and contacted the manufacturer because I was not within the 30 day return period. Back and forth we went until they stated all RMAs are supposed to be done from the place you purchased the item. So I email XPCgear and they say the exact opposite. We don't provide RMAs and the best solution is for you to contact Sunbeam. Well if they had read the email I sent they would have known I contacted sunbeam as I had copied and pasted my conversation from Sunbeam. They thought best to ignore it and now have not responded after my 2nd email. Again if you'd like to receive items in a timely manner it's a great store BUT if that item is defective...good luck.

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1/5

posted Dec-05-2006

Horrible horrible customer service. I was supposed to pay $212.50 for a camera during their thanksgiving sale (249.99 - 15%). I paid via 5 $50 gift cards. I couldn't check the balance immediately, but checked it the next day and one gift card has only $25 left. It was supposed to be 50-12.50 = $37.50 balance. I have called and spoken to several representatives and all have said I should receive an email within 24-48 hours with a new gift card. It's been 7 days and nothing so far. Live chat says we can't give you the discount. Phone people say we will send you a gift card worth $12.50 but no gift card. And round and round we go!
I have a recorded phone conversation when I placed my order stating I would be paying $212.50! They don't even want to listen to it! What kind of company is this. This the worst customer service ever...wow, I'm literally floored by their ineptness.

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