1/5

posted Dec-14-2011

I ordered a rug through amazon from wayfair. They sent me an email saying they were sending me a tray instead. I sent them an email saying I didn't order a tray I ordered a rug, they sent me an email saying no you didn't send me a link, I sent the link and they said that isn't the right link. Eventually they cancelled my order by saying it was out of stock when it was still for sale. When contacted by a manager they said it was out of stock, I showed them that you could still buy it on their site and they said oh well you can get 15% off if you want.

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1/5

posted Jan-19-2011

I ordered the Toy Story Collection Rex from them. I contacted them to make sure the listing on their site was correct, they said it wasn't they actually doubled the price of another Rex, and that I would have to refuse the package because they were sending it out anyways. I refused the package and they have had it for 5 days without contacting me or processing the refund, I had to dispute the charge with Wells Fargo before I got the refund. They also told me they won't be correcting the listing on their webpage, I wish I was joking about how horrible they have been. I contacted their local Better Business Bureau about them, they very untrustworthy.

This review was modified by jr222 on February 03 2011 04:11:52 PM

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1/5

posted Feb-06-2009

I ordered a CD box set that says it is in stock and ships in 12 hours, well instead of them doing that they waited 3 days to ship and lowered the price while I waited. I contacted their customer service and asked if I could get the difference since they hadn't shipped it, said they said nope you should have waited to buy it. I ordered the box set for a birthday party that was on Feb. 1, and because of their delay in shipping it got here Feb. 2. This is the worst experience I've had buying something online will never go to tower.com again.

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