1/5

posted Apr-21-2003

Wow, horrible place to buy from. I bought a hard drive and it was bad right out of the box. Tried emailing, leaving messages, no response or reply. Also, if you call, be prepared to sit on hold for a while. I only got through 4 out of 5 times and that was after waiting on hold for at least 15 minutes. When I did get through, I told them I wanted a refund and they told me I "had" to give them a chance to replace the product. If I wanted a refund, I would be subject to a restocking fee so I said I wanted a replacement. Now I am on hold again, trying to see when they're going to ship my new item.

Bottom line, very slow shipment, non-existent customer service. Stay away, spend the extra money and go to circuit city.

UPDATE - They sent me a new item and IT WAS THE WRONG BRAND!!! On top of that, it was bad too. They packed a hard drive in 1 layer of bubble wrap with most of the bubbles popped and no peanuts both times. I sent the second bad drive back to them and I am disputing the charge with Amex and leaving a complaint at Pricewatch and the better business bureau.

STAY AWAY FROM THIS PLACE AT ALL COSTS!!!!!

This review was modified by jon1897 on April 25 2003 06:41:32 AM

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