5/5
posted Feb-26-2009
I am very satisfied with my KC Computers transaction.
I bought new PC (CPU only) about 4 months ago, and wanted to see how things went before writing this review.
I found KC to be very responsive and helpful with questions. The computer was delivered just as I had requested it, and I've had absolutely no problems since.
I've also contacted KC with a question or two since my purchase, and they've been as helpful after as before the sale.
I'm pretty much done with using other folks now...KC will be the source of my next computer purchase also, if they continue to maintain the stellar service I received and the other reviews reflect.
Update: My video card failed after this review was written.
KC was prompt in helping me diagnose the issue, and offered me multiple routes for resolution.
It took some time to get the new video card-not due to anything KC did, just the nature of dealing online-and I've now got a working card again. I'm very pleased with how this was handled.
Update 2: Unfortunately, the new video card ultimately failed also. It turns out there appears to be a hardware issue in this series of cards.
This was the manufacturer's issue, not KC's.
Again KC worked with me through multiple channels, incurring time and expense until I now have a different brand card that works.
The continued stellar support of a challenging issue again confirmed that KC was a great choice for building my PC; he's really gone above and beyond to secure my future business.
This review was modified by
johnrothschild on September 18 2009 05:55:16 PM
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![Share](javascript:share_rating({"review_body":"I am very satisfied with my KC Computers transaction.<br><br>I bought new PC (CPU only) about 4 months ago, and wanted to see how things went before writing this review.<br><br>I found KC to be very responsive and helpful with questions. The computer was delivered just as I had requested it, and I\u0027ve had absolutely no problems since.<br><br>I\u0027ve also contacted KC with a question or two since my purchase, and they\u0027ve been as helpful after as before the sale.<br><br>I\u0027m pretty much done with using other folks now...KC will be the source of my next computer purchase also, if they continue to maintain the stellar service I received and the other reviews reflect.<br><br>Update: My video card failed after this review was written. <br><br>KC was prompt in helping me diagnose the issue, and offered me multiple routes for resolution. <br><br>It took some time to get the new video card-not due to anything KC did, just the nature of dealing online-and I\u0027ve now got a working card again. I\u0027m very pleased with how this was handled.<br><br>Update 2: Unfortunately, the new video card ultimately failed also. It turns out there appears to be a hardware issue in this series of cards.<br><br>This was the manufacturer\u0027s issue, not KC\u0027s.<br><br>Again KC worked with me through multiple channels, incurring time and expense until I now have a different brand card that works.<br><br>The continued stellar support of a challenging issue again confirmed that KC was a great choice for building my PC; he\u0027s really gone above and beyond to secure my future business.","link":"http:\/\/www.resellerratings.com\/store\/KC_Computers\/review\/446067#comment446067","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KC_Computers.jpg","store_name":"KC Computers","username":"johnrothschild","rating":"5"}, "single");){kind=link}