johnranta - User Profile page at ResellerRatings

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All Customer Reviews (1)

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J&R Music and C
Rating 4/10 2/5
modified review posted Apr-09-2012

I love the STM Skinny case for my iPad. I was very disappointed in J&R order processing. I ordered the case and paid extra for next day shipping. J&R said the case was in stock when I ordered, but did not ship it for 4 days. Kinda makes "next day shipping" meaningless. The case didn't arrive for a week.

modified review This review was modified by johnranta on April 09 2012 06:08:24 AM

Jim-at-JR, J&R Music and Computer World rep has responded
modified review posted Apr-09-2012

“This order for an item that our web history shows that we had listed as a Pre-Order was taken on a Wednesday and shipped that Friday, 2 days later. It was delivered the following Monday, 5 calendar days after it was placed. We have no phone record that the customer called us regarding availability and if he had, we would have reiterated what was on our site, namely Pre-Order. Nonetheless, with overnight shipping having been requested, this took longer than the customer thought it would. We are going to get in touch with him and apologize for not meeting his expectations plus offer to refund his shipping charges.

Jim at J&R
jtq@jr.com
1(800)426-6027 ext 1202”

About johnranta

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Total Reviews 1
Helpful Reviews
Forum Posts 0
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Member Since 9-Apr-12
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  J&R Music and Computer World Rating 4/10

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