2/5

posted Jan-10-2008
I tried to buy a $1000.00 range from Sears.com. A day after I made the purchase, my credit card was charged, and my online order status was set to "processing". No calls, no emails, nothing to update me about my order. After reading all of the complaints here, I decided to call to find out about my order staus. Lisa, told me that the order was being "processed" well, DUH... I told her I needed more information than that and she could not give me any, I just had to wait 10 to 14 days to see if I received a email telling me to pick up my Range. (Bought online to be picked up at store)What a fraud! I went to the store where I am suppose to pick it up and they looked my order up on their computer and said the iteme will be in their store on the 7th of Dec. As of Dec 10, still no Range so I called Sears again. This time Rhonda said "it looks like the item "might" be in the store on the 16th. I told her thats not acceptable and I wanted to cancel the order. This is when I get the same scam as others about it taking 10 to 14 days to get my credit card charged back. BEWARE OF SEARS.COM!!! I am filing a complaint with my State's Attorney General office and with my credit card company about SEARS.COM. (I wish I had known about this site before I made my purchase) I buy almost everything online and this is my worst experience yet.
Update! I finally received my range on 1-14-08. This was within the specified delivery time as stated on the website considering holidays and business days. I am going to upgrade my shoping expereience at Sears.com to neither satisfied or dis satisfied. What makes shopping here a bad experience is: 1) They charge your credit card as soon as you hit the buy button. 2) You don't receive a confirmation email as promised. 3) They leave you in limbo with no correspondence concerning the status of your order. 4)If you cancel your order, they make you wait 10 to 14 days for a charge back to your credit card. This is totaly un acceptable! I think they make a ton of money off of "floating" on customers orders. This practice should be outlawed. 5) I don't think Sears.com knows how to be a online merchant. I have to say, the item a purchased arrived in good condition and as specified.

This review was modified by
johnejones on January 15 2008 06:12:21 PM