1/5

posted Nov-28-2010

This is an update on my review I posted on 11/28/10. I had bought a vacuum at FACTORYDIRECTSUPERSTORE.COM on 10/16/10 and waited the 20 business days it stated in the emails and never recieved my vacuum so I emailed them asking them to track my order. They stated that the vacuum was on backorder and that I would receive a refund within 10 business days and of course that didn't happen. I called my bank on the 10 business days after I was promised a refund and they wanted me to get a confirmation number from factory direct for the refund they were processing. They also stated that they wanted me to try to work things out with them before they processed a charge back. I guess factory direct would get charged for the charge back from the bank and also after to many charge backs they can get fined.Which is great that is what should happen to a company that continually rips people off.Anyway I called Factory Direct back and was told that there was a delay with my refund and I would have to wait another 5 business days and that I would for sure recieve it the following Monday. I asked for confirmation number and they told me they could not give me one until the money was in my account. SURE!! So I waited the 5 business days and was not shocked when I again did not recieve my refund. I called my bank and after they recieved a written statement from me they initiated the charge back.I did purchase this vacuum on a debit card which does not matter you have the same rights as with a credit card. I have received my money back and have bought the same vacuum on Ebay for $30 less and I recieved it in 3 days.
I also filed a complaint in with the BBB but they have them listed as out of business because all the mail gets returned.
Good luck to all of you and I hope you receive the same outcome I did. Finally!!

This review was modified by joey1099 on December 10 2010 01:17:36 PM

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