1/5
posted Oct-20-2009
10/20/09 ---- EBC Computers SUCKS!!!! Here's the reader's digest version of my experience with them and their owner. I bought a computer drive for $91 exactly 3 weeks ago and was told at the time I could return it within 30 days if there were any problems. Well, it won't format so I took it back today and their "tech" tested it and said it was fine. I then had to explain directly to the "tech" the problem so he could test it properly at which time he determined it was indeed bad. So, they were going to swap it out for a new one except that they didn't have this one in stock leaving me the option to downgrade or upgrade. Here's the catch....they were now selling this same drive for $80 and would therefore only give me that amount of credit instead of the $91 I initially paid. I explained that this is not right and was offered the manager. He was a young kid who walked onto the sales floor with a gaping hole in the crotch of his jeans. VERY impressive!! He told me he could ask "him" if there was anything he could do. Who is "him" I asked. "The Owner" he replied. I then asked to speak to the owner and was immediately told by this manager that he would go and see if he was too busy to speak to me. I restated his comment and said, "You are going to go ask the owner if he is too busy for one of his customers". After visiting the owner, the manager told me he was busy and that no exceptions could be made to their policy. DESPITE my explaining to him that it was not my choice to bring the drive back, but it didn't work anymore so this policy should not apply to this situation. I again asked to speak to the owner and after the manager visited the secret room once again, was told that he was busy ordering but I could wait for about 1 hour to talk to him. REALLY!!!!!! You are too busy to talk to your customers and try to retain any loyalty???
There was nowhere to sit and wait so I took my drive and left disgusted. I spoke to another customer on the way out who said that EBC has a reputation for putting damaged items back on the shelves to sell to future unsuspecting customers. Crazy that they can somehow still be in business!!!! Check out www.ebccomputers.info for more reviews of EBC.
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![Share](javascript:share_rating({"review_body":"10\/20\/09 ---- EBC Computers SUCKS!!!! Here\u0027s the reader\u0027s digest version of my experience with them and their owner. I bought a computer drive for $91 exactly 3 weeks ago and was told at the time I could return it within 30 days if there were any problems. Well, it won\u0027t format so I took it back today and their \u0022tech\u0022 tested it and said it was fine. I then had to explain directly to the \u0022tech\u0022 the problem so he could test it properly at which time he determined it was indeed bad. So, they were going to swap it out for a new one except that they didn\u0027t have this one in stock leaving me the option to downgrade or upgrade. Here\u0027s the catch....they were now selling this same drive for $80 and would therefore only give me that amount of credit instead of the $91 I initially paid. I explained that this is not right and was offered the manager. He was a young kid who walked onto the sales floor with a gaping hole in the crotch of his jeans. VERY impressive!! He told me he could ask \u0022him\u0022 if there was anything he could do. Who is \u0022him\u0022 I asked. \u0022The Owner\u0022 he replied. I then asked to speak to the owner and was immediately told by this manager that he would go and see if he was too busy to speak to me. I restated his comment and said, \u0022You are going to go ask the owner if he is too busy for one of his customers\u0022. After visiting the owner, the manager told me he was busy and that no exceptions could be made to their policy. DESPITE my explaining to him that it was not my choice to bring the drive back, but it didn\u0027t work anymore so this policy should not apply to this situation. I again asked to speak to the owner and after the manager visited the secret room once again, was told that he was busy ordering but I could wait for about 1 hour to talk to him. REALLY!!!!!! You are too busy to talk to your customers and try to retain any loyalty???<br><br>There was nowhere to sit and wait so I took my drive and left disgusted. I spoke to another customer on the way out who said that EBC has a reputation for putting damaged items back on the shelves to sell to future unsuspecting customers. Crazy that they can somehow still be in business!!!! Check out www.ebccomputers.info for more reviews of EBC.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/507320#comment507320","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"jodilhess","rating":"1"}, "single");){kind=link}