1/5

posted Jan-31-2011

ASUS is hands down the most horrid company I have dealt with, they are so fraudulent it's not even funny, seriously. DO NOT BUY ANYTHING FROM ASUS unless you want a 80% guarantee that it's 100% defective.

I am an IT amateur attending SLU, and I purchased a M4A785TD-M MOBO, and a 5770 1GB CuCore on 6/22/10

I received my products within a week or so. The MOBO that was sent to me was DoA, completely defective, CPU and PCI-E docks were dead, as well as the ethernet port, so I never even got to try out the 5770.

I sent the MOBO back to them, they send me a new one, everything is fine, so I install my GPU and it's working fine. 32 days later the card dies, Standard-RMA, fine, took 2 weeks, got a new one, 30 days later, the new one is dead, I call them to setup a new RMA, they want to do Advanced, so they sent it to me first, the new one, then I send my broken one in. Well they never sent me the GPU, waited like 1 month, figured they were just really slow, but nothing. Called back and found out the RMA had been closed, had to call back and setup a new RMA Standard this time by my request since the first one failed, but they basically tried to make me feel like I was lying or hiding something, and they were very very rude. I then sent in my broken GPU, on 12/7/10, I tracked it with USPS, they confirmed they received it on 12/13/10, so it's supposed to take 10-15 business days. After like 2 wks. I call them back requesting the status of my RMA, and they tell me that they haven't even received it. After arguing with the guy for a while because he was basically telling me I still had the card, I asked to be put on line with a Supervisor, and they went to connect me and of course nobody answered. I left my first msg on Robert the Supervisor's line. I called back immediately and requested again to speak to a supervisor and I was disconnected after a long hold. I then called back again a couple more times after being on hold forever, and as soon as I got on with someone, I asked to speak to a supervisor, and they wouldn't connect me, so I told them I could just email the CEO or the BBB, or complain at Consumer Direct and I will persist, and he grudgingly connected me with the real Robert this time, who was very rude and argued with me, finally telling me that I needed to give them the Shipper's Personal Tracking # they gave to me, because to them they haven't received it. I reluctantly give it to them because I'm not even sure if that's legal. After giving it to them they tell me they are going to call me back, finally realizing that they messed up. Then I don't even feel like typing the rest of the bullshit, the end of the story it's 1/31/11 and I STILL HAVEN"T RECEIVED MY CARD. I called again today and demanded customer service, demanded a supervisor, and I finally got somewhere, they are Overnight Express shipping it to me. PEOPLE, AVOID ASUS AT ALL COSTS, BUT IF YOU DO PURCHASE, BE EXTREMELY AGGRESSIVE AND KEEP THE NAME AND TIME OF THE PEOPLE YOU HAVE SPOKEN TO AND A LIST OF THE PROCEDURES THEY HAVE TAKEN TO HELP YOU, BECAUSE THAT IS SURELY HOW THEY WILL ACT, AGGRESSIVE AND RUDE. Simply put, I am slow to anger, but after 70 days, 3 bad products, 3 RMA's, and having spoken to honestly 15-20 different people. ( I memorized the RMA #, USPT0C01** for privacy :] )

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