1/5

posted Jul-14-2012

Worst online shopping experience ever. Placed a rather large order with Ace online. Never heard anything back from them for several weeks. When I sent an email inquiry I was told that a few of the items I ordered were on back-order and would not be shipped for another 10 days. Since I needed the product as soon as possible (workers were literally waiting in my house to start projects that were dependent on the materials in the order), I asked that they ship what they had in stock, while waiting for the back-order shipment. A few days later, I was sent a one line email saying they weren't willing to assist. After waiting another 10 days, I emailed them again to check on the status of the order, only to get another one line email several days later, stating that it would be another 10-14 days. I sent an email of extreme dissatisfaction to them, for which they seemed to care less. Ultimately, I just requested a refund. Thanks Ace for wasting nearly 2 months of my time! Hope you guys go out of business.

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