1/5

posted Dec-26-2005

On 11/21/2005 I ordered a case with extra fan and silent power supply for 2 day air shipping, on 11/23 I had not received the order. On Friday 11/25 I tried to contact the company and was able to reach a person after doing some research on how to contact them, I asked to speak to someone who worked at eDazz.com, this person stated he did, I then mentioned that I had a shipping problem with my order and had not yet received it yet, I asked if I may speak to someone about my order and he stated that i should call back later when they might be open as he did not deal with the shipping and ordering. He stated that I should only call the looping voicemail number from the website which is a voice mail to press 0# for asistance then you hear “connecting to operator” then asked to leave a message in the operator mailbox and then I hear it is full, and back to the “Thank you for calling” message, and that i should call back on monday 11/28 and ask for the owner. When I tried to call back on Monday to ask about my order he stated that he does not work there anymore nor had he worked there for 3 months or so and that I now have to call the phone number on the website again as he told me before. My package arrived by DHL ground (I paid for UPS 2 day AIR), the website states that I will receive a tracking number by email within 24 hours (which I never received).
So not only did I lose money on a damaged case (doesnt show to be done in transit), I never received the shipping method I ordered and nor was I contacted in return on my attempts to fax and email and phone this company.3 1/2 weeks later i am still unable to contact this company , I do not reccomend to purchase from them if you think you will need to contact them. My package shipped from Str8buy.com and cubest (from shipping label). I had A Very difficult time trying to find a contact point.

This review was modified by jmgtech36 on January 21 2006 10:10:25 AM

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