1/5
posted May-18-2010
Buyer Beware. If you have problems with a product this company or its affilites sells you will be at their mercy. Shipping is not refundable and there will be a restocking fee, most likely the maximum. Filed numerous complaints (Paypal, BBB) owner would no longer respond. Read the Return Policy but they won’t follow it. Did get a refund minus shipping and maximum restocking fee 50 days after they said they issued a refund. Below is complaint to BBB, judge for yourself.
"Tech states that user does not know how to correctly connect their product to a computer and an IDE Hard Drive. In accordance with their video and users guide, their product (USBG-PSATA) was connected accordingly and started based on their provided information. Basically, it would not be connected any differently than installing a hard drive into a computer system. However, their video does not correctly show the proper procedure for every case! Needless to say, the power adapter connected to the power connector, molex connector, of the hard drive destroyed the spindle motor to a WD800JB-00JJC0, which was a known working hard drive. The Hard Drive was RMAed back to Western Digital for replacement. A second hard drive, WD800BB, was tested in the same known working system, and then tested with only their power adapter. Well, the same result as the first hard drive occurred, a sickly smell of spindle motor failure. The hard drive was retested in the known working system, but the hard drive didn’t pass. I RMAed their product on October 9th, and they received their product on October. The product was purchased on the evening of September 16th, less than 30 days. The first time, I used the product there was no problem. The failure occurred on the second use of their product. I powered on the surge suppressor with the power adapter connected properly to the hard drive. A pop was heard, and then the sickly smell. Their product failed; I returned their product. Initially, I just wanted the product to be replaced, but after being rudely treated by customer service, I request a full refund. The component list of my test rig can be provided also upon request."
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![Share](javascript:share_rating({"review_body":"Buyer Beware. If you have problems with a product this company or its affilites sells you will be at their mercy. Shipping is not refundable and there will be a restocking fee, most likely the maximum. Filed numerous complaints (Paypal, BBB) owner would no longer respond. Read the Return Policy but they won\u2019t follow it. Did get a refund minus shipping and maximum restocking fee 50 days after they said they issued a refund. Below is complaint to BBB, judge for yourself.<br>\u0022Tech states that user does not know how to correctly connect their product to a computer and an IDE Hard Drive. In accordance with their video and users guide, their product (USBG-PSATA) was connected accordingly and started based on their provided information. Basically, it would not be connected any differently than installing a hard drive into a computer system. However, their video does not correctly show the proper procedure for every case! Needless to say, the power adapter connected to the power connector, molex connector, of the hard drive destroyed the spindle motor to a WD800JB-00JJC0, which was a known working hard drive. The Hard Drive was RMAed back to Western Digital for replacement. A second hard drive, WD800BB, was tested in the same known working system, and then tested with only their power adapter. Well, the same result as the first hard drive occurred, a sickly smell of spindle motor failure. The hard drive was retested in the known working system, but the hard drive didn\u2019t pass. I RMAed their product on October 9th, and they received their product on October. The product was purchased on the evening of September 16th, less than 30 days. The first time, I used the product there was no problem. The failure occurred on the second use of their product. I powered on the surge suppressor with the power adapter connected properly to the hard drive. A pop was heard, and then the sickly smell. Their product failed; I returned their product. Initially, I just wanted the product to be replaced, but after being rudely treated by customer service, I request a full refund. The component list of my test rig can be provided also upon request.\u0022<br>","link":"http:\/\/www.resellerratings.com\/store\/CoolDrives\/comment\/569029#comment569029","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolDrives.jpg","store_name":"CoolDrives.com \/ QCUSA INC.","username":"jmcaesc","rating":"1"}, "single");){kind=link}