1/5
posted Jun-10-2005
Last year I ordered a Compaq 2190US Laptop. Almost every component other than the CPU and RAM has broken. The power jack, PCMIA Card Slot, and DVD Drive (currently talking to COMPAQ Support on that issue) has not worked.
I sent my computer in for the power plug. They were supposed to come and pick it up the next day. No one came. I called back and 15 minutes of elevator music later they were trying to blame the fault on FEDEX. I later called FEDEX and they said they never got a pickup order. The next day rolled around. Still no pickup. YET AGAIN I am on the phone talking to another tech support specialist. This time they finally call up FEDEX while i'm jammin to 'the best of kenny g'.
Then my Hard Drive broke. I went through all of their troubleshooting stuff then they finally figured out that the disk is actually broken. They tell me that some other person is supposed to call me within 48 hours. 2 days later and no call. I called back and they said they would callback in 24 hours. Getting really annoyed, I asked for this number to call directly. Being it their superior's number, they claimed that they did not have the extension. So 24 hours later, STILL NO CALL!! I called them back and they told me they would put in a "high priority" call. 3 hours later I finally got that call. He quickly handled my HD issues and had one sent out using the slowest shipping available from fedex. I also asked if the tech support people that I talked to had his number, obviously he said yes. So now that brings me into this mess with getting a new DVD drive... I would tell you but i'm running out of space, only 5000 characters to use.
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![Share](javascript:share_rating({"review_body":"Last year I ordered a Compaq 2190US Laptop. Almost every component other than the CPU and RAM has broken. The power jack, PCMIA Card Slot, and DVD Drive (currently talking to COMPAQ Support on that issue) has not worked.<br> I sent my computer in for the power plug. They were supposed to come and pick it up the next day. No one came. I called back and 15 minutes of elevator music later they were trying to blame the fault on FEDEX. I later called FEDEX and they said they never got a pickup order. The next day rolled around. Still no pickup. YET AGAIN I am on the phone talking to another tech support specialist. This time they finally call up FEDEX while i\u0027m jammin to \u0027the best of kenny g\u0027. <br> Then my Hard Drive broke. I went through all of their troubleshooting stuff then they finally figured out that the disk is actually broken. They tell me that some other person is supposed to call me within 48 hours. 2 days later and no call. I called back and they said they would callback in 24 hours. Getting really annoyed, I asked for this number to call directly. Being it their superior\u0027s number, they claimed that they did not have the extension. So 24 hours later, STILL NO CALL!! I called them back and they told me they would put in a \u0022high priority\u0022 call. 3 hours later I finally got that call. He quickly handled my HD issues and had one sent out using the slowest shipping available from fedex. I also asked if the tech support people that I talked to had his number, obviously he said yes. So now that brings me into this mess with getting a new DVD drive... I would tell you but i\u0027m running out of space, only 5000 characters to use.","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/209098#comment209098","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"jmasta264","rating":"1"}, "single");){kind=link}