1/5

posted Nov-09-2007

I purchased a WD 500 gig drive - and within 2 weeks it was dead. Not only did it boot up with a RAW filesystem twice during that 2 week period, it finally would not spin up at all.

I contacted the warranty/support area of Western D igital and an advanced RMA was created on 10/27/2007. I was told it would be 3-5 business days for delivery of the new drive, and I would need to return the dead drive with the packaging material.

After 11 days I checked online and saw the replacement has not even been shipped! I called and was told the item was out of stock!
I asked why I was not notified of the delay - no reply...

I inquired how long before stock was available - a minimum of 4 weeks and I would receive the replacement in approximately 6 weeks.

3-5 business days vs. 6 weeks is totally unacceptable - especially when after 30 days your credit card will be charged for the new drive for an advanced RMA! They are going to charge my credit card for the replacement RMA drive BEFORE they even ship it?

I canceled the RMA since I could return the item to the store purchased (which I should have done in the first place) - but they refused to cancel the $6.48 shipping label charge put on my credit card.

They have not shipped anything, they have nothing to ship, and I canceled the RMA. Why would they expect I would pay for a shipping label when nothing has been shipped?

I asked to speak with a supervisor and after a few minutes was told that I would receive a call from him. I asked when would the call come - "sometime that evening"... I asked for a specific time so I would be available - I was told "within the hour". Of course, no call ever came from a supervisor.

This experience with their RMA support is the worst I have had with any company over 43 years. You can bet that future purchases for equipment will be from anyone other than Western Digital.

This review was modified by jlowrance on November 09 2007 08:02:08 AM

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