1/5
posted Feb-21-2012
I have to write this so that ppl will know what Asus does to it's customers.
I called several times to CS to talk about what i should do since my computer didn't come with a recovery CD but had a partition. after talking to a CS rep for more than an hr i was forced to go back to Best Buy to have them do a diagnostic. Come to find out that my HDD needs to be replaced....np, it's still under warranty. I lose my laptop for about 4-6 Wks. About 6 months after that i get hit with a virus that wipes out my Start menu and ALL icons on my Desktop. I have done a back up using Carbonite so wasn't worried about doing a OEM reset...so i go to get into the hidden partition on the HDD and it isn't there. i talked to a CS rep again and they tried to tell me to do an OEM reset. Upon telling the rep that i had my HDD replace under the warranty i informed him that the HDD did not have the OEM recovery partition.
The CS rep then told me that i could send in my laptop again, losing it for another 4-6 wks for them to install it for free (well, not free i would have to pay to ship it there.) OR (and i love this part) I could pay $50 to to have them send me the OEM recovery disks. So i either pay $100 to ship it, or $50 for a recovery that should already be on it.
In a nutshell...Asus has great PREMADE computers..I for example have the G73JH and love it. however, Asus DOES NOT have the customer support one would expect from a major computer company. So i would get the extra warranty that is optional from Best Buy or even Asus itself...it will save you in the long run.
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![Share](javascript:share_rating({"review_body":"I have to write this so that ppl will know what Asus does to it\u0027s customers.<br><br>I called several times to CS to talk about what i should do since my computer didn\u0027t come with a recovery CD but had a partition. after talking to a CS rep for more than an hr i was forced to go back to Best Buy to have them do a diagnostic. Come to find out that my HDD needs to be replaced....np, it\u0027s still under warranty. I lose my laptop for about 4-6 Wks. About 6 months after that i get hit with a virus that wipes out my Start menu and ALL icons on my Desktop. I have done a back up using Carbonite so wasn\u0027t worried about doing a OEM reset...so i go to get into the hidden partition on the HDD and it isn\u0027t there. i talked to a CS rep again and they tried to tell me to do an OEM reset. Upon telling the rep that i had my HDD replace under the warranty i informed him that the HDD did not have the OEM recovery partition. <br><br>The CS rep then told me that i could send in my laptop again, losing it for another 4-6 wks for them to install it for free (well, not free i would have to pay to ship it there.) OR (and i love this part) I could pay $50 to to have them send me the OEM recovery disks. So i either pay $100 to ship it, or $50 for a recovery that should already be on it.<br><br>In a nutshell...Asus has great PREMADE computers..I for example have the G73JH and love it. however, Asus DOES NOT have the customer support one would expect from a major computer company. So i would get the extra warranty that is optional from Best Buy or even Asus itself...it will save you in the long run.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/review\/1277723#comment1277723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"jllomax2001","rating":"1"}, "single");){kind=link}