1/5
posted Jul-12-2012
My name is Jonathan and I had the worst experience with my first order with Goedeker's. My order was placed on June 20th with a scheduled delivery date of last week. An error in the processing of the payment prevented it from being delivered on time. I called the shipping courier R&L, and they informed me the shipper requested the order to be returned to them. I was not informed by anyone from the company that the order was being returned due to an error in the processing. I had to call Goedeker's directly to explain to them the situation. We processed the transaction a second time and it went through successful.
Today is July 10th, 20 days since my order. The product was delivered today, and it had suffered severe damages during shipment. It looked as if someone took a sludge hammer several times into both sides of the Frigidaire all refrigerator. I called Goedeker's customer service and spoke with "Representative name omitted" who was very helpful in gathering photos of the damage. Her supervisor was less reluctant to want to help us with the situation. I asked to speak with her directly and she was upright just rude over the phone. She explained to me there is nothing else she could do other than have it returned, refunded, or another one shipped by the manufacture. I even told her thanks for the information.
After reviewing the photos, the supervisor offered us only a 10% refund. She failed to end the conversation in a professional matter, rather just hung up the phone on me. I am extremely disappointed by the customer service from the supervisor. She did not offer any assurance that she appreciated my business, or that our second order will be in any better condition, and she wouldn't expedite another order for us and said it would take another 3 weeks. I will never buy from them again after my first experience.
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![Share](javascript:share_rating({"review_body":"My name is Jonathan and I had the worst experience with my first order with Goedeker\u0027s. My order was placed on June 20th with a scheduled delivery date of last week. An error in the processing of the payment prevented it from being delivered on time. I called the shipping courier R&L, and they informed me the shipper requested the order to be returned to them. I was not informed by anyone from the company that the order was being returned due to an error in the processing. I had to call Goedeker\u0027s directly to explain to them the situation. We processed the transaction a second time and it went through successful. <br><br>Today is July 10th, 20 days since my order. The product was delivered today, and it had suffered severe damages during shipment. It looked as if someone took a sludge hammer several times into both sides of the Frigidaire all refrigerator. I called Goedeker\u0027s customer service and spoke with \u0022Representative name omitted\u0022 who was very helpful in gathering photos of the damage. Her supervisor was less reluctant to want to help us with the situation. I asked to speak with her directly and she was upright just rude over the phone. She explained to me there is nothing else she could do other than have it returned, refunded, or another one shipped by the manufacture. I even told her thanks for the information. <br><br>After reviewing the photos, the supervisor offered us only a 10% refund. She failed to end the conversation in a professional matter, rather just hung up the phone on me. I am extremely disappointed by the customer service from the supervisor. She did not offer any assurance that she appreciated my business, or that our second order will be in any better condition, and she wouldn\u0027t expedite another order for us and said it would take another 3 weeks. I will never buy from them again after my first experience.","link":"http:\/\/www.resellerratings.com\/store\/Number1Direct_Goedeker_Television_Co\/review\/1709520#comment1709520","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Number1Direct_Goedeker_Television_Co.jpg","store_name":"Goedeker's","username":"jjpetril","rating":"1"}, "single");){kind=link}
“We are so terribly sorry. This whole thing should never have happened to you or anyone for that matter.
Of course, as you know there was no error in processing. Your credit card company triggered a fraud investigation which caused the shipping company to cancel the order. We were not informed of this by the credit card company or by the shipping company, so there was no way we could inform you.
After the order was shipped and it arrived damaged, we tried (as we always do) to give you as many options as possible. Our owner even emailed you three times trying to work out a solution acceptable to you.
As for our representative being rude to you, this is unacceptable and we would never stand for it. We addressed the issue with her immediately and she has offered to apologize to you. I never received a response from you concerning this. The offer is still open, if you would like the apology.
Again, I am so sorry you had to deal with a situation like this. No customer ever should.”