1/5

posted Dec-30-2006

AWFUL! I ordered 16 shirts which were all in stock when I placed my order - my credit card was even charged and I recieved an e-mail confirmation.

Four days later when I checked my status online, it shows everything as out of stock and canceled.

I could understand if they made a mistake, but it has been 10 days later and I have recieved no contact from them even telling me my order was canceled - if I hadn't had checked online, I would still think they were coming.
Very POOR customer service and I will not be buying from them again.

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1/5

posted Dec-19-2006

Awful!! First, the shipping address page is hard to use if you want to add multiple addresses. It ends up changing the default address, even though you entered a different address.
Customer service was awful! I placed several orders for different products, which I recieved e-mails saying thank you for the order, and then another e-mail telling me that the product is instock and my credit card is charged. Next day, all of my orders are canceled with no explanation.
On one order I made, I ordered a game that was $13, free shipping, and came with another free game as a bonus. Well, after I ordered, I recieved an e-mail telling me that the free item was out of stock, so I wouldn't be recieving it. They still planned on shipping the rest of the order (without anything to replace the free item) AND they charged me $6 shipping for the free item (and still tried to charge me for it even after they canceled it). I wrote them and told them that was very bad customer service and I demanded that my order be canceled and I recieve a complete refund.

Overall: Do not purchase from this company. I never will again.

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