5/5

posted Aug-04-2006

I was very pleased with my recent shopping experience with United Online Shopping. Before purchasing the receiver from them, I did fairly extensive comparisons of other web merchants that carry the receiver. United Online struck me as having very good customer support (and feedback), as well as very competitive pricing. There was no attempt at hard selling. When I preordered, the receiver (a brand new model) was not yet in stock. I was kept informed of when they expected it, and my credit card was not charged until it actually shipping. Communications with Customer Service were excellent before my purchase, and because I had no problems, I have not had any reason to contact them since.

They are not an authorized dealer for Pioneer Elite products (no online site is authorized), but they are upfront about it on their website, and offer to cover any warranty repairs if you ship the product back to them for the full warranty period (two years).

Shipping was reasonably priced and prompt. They are in California, and I live in New York -- the receiver was shipped FedEx ground on a Tuesday and delivered to my door on Saturday of the same week. (A minor quibble, signature was required to receive the package, but considering its insured value, this is understandable.)

I recommend them and would buy from them again.

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4/5

posted Oct-26-2002

Good prices, pleasant, reasonable shipping prices, but very slow to ship.

I've ordered from VideoDirect twice in the past 3 years. Both times I received brand new, US warranty Sony products for excellent prices and low shipping. The staff was friendly and helpful.

That's the good news -- the bad news is that the first order took about a month (more or less what they told me originally), and my most recent order of a newly released camcorder took over 2 months (I was initially told 2 or 3 weeks).
The staff is helpful when you call, but was not able to give good estimates of shipping dates.
I actually referred someone else to order the same camcorder there. He ordered a month after me and received his order a week before me! So it is not always first in, first out.

Nonetheless, I would order there again -- so long as I didn't need the item for several months.

This review was modified by jimblock on October 26 2002 11:32:15 AM

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