1/5
posted Feb-11-2004
STAY AWAY FROM BEST BUY. STAY AWAY FROM THEIR EXTENDED SERVICE WARRANTIES.
Purchased a VPRMatrix from Best Buy with a 3 year in-home warranty.(Best Buy owns VPRMatrix and discontined production in Sept. 2003).
Owned computer 4 months and then had 4 failures: video card, power source, motherboard, 2 hard drives, then DVD and CD-Rom.
Went through 3 in-home service calls and a personal take-in to the store (can't get the original power source, and they will leave you hanging on this one with no idea of when the part is available) to have repairs made with different power source.
Warranty states 3 repairs and then computer is replaced with one of comparable performance/value.
Last tech person stated he could not think of anything else to do to get this running properly, so it would be sent to Customer Service for replacement.
Now even more fun. Was told 24-48 hours to receive call-no call. Called Customer Service and they could not find record. Now told 3-5 business days-no call.
Called again-told can't find, then after persistence they found it in que for the "No Lemon Dept". Now told 5-7 business days.
Asked how to expodite this and was told there is no way to directly contact this Dept..
You own a computer for 4 months with an extended service warranty. The company Best Buy contracts with is BancTec. If you expect a call from them-forget it. You will have to research and find a telephone number and call them for the appointment.
Best Buy thought they could get into the manufacturing business-VPR Matrix. It was a complete failure. They replace parts that are not up to factory specs.
The Extended Service Warranty is a joke. They make no attempt to get things going for you the buyer.
GO SOMEWHERE ELSE. STAY AWAY FROM VPR MATRIX. STAY AWAY FROM BEST BUY.
FOLLOW-UP:
After 6 weeks I got a replacement computer, BUT watch out for the following practices:
(1) Read your warranty carefully and understand it. You will go through a number of people for the "No Lemon" Policy exchange, and they will try to misrepresent the terms of the Contract numerous times, i.e. the extended warranty stays in effect for the remaining time if the computer is exchanged while the computer is under manufacturer's (usually 1 year) warranty
(2) The "will provide a replacement with same features" will be handled by a store. Make sure you have your original receipt. If you purchased additional RAM or anything else, this spec must be met.
(3) The Warranty states "4th repair". This is not true. It is the 4th "C" number they give you for parts replacement. They will try to lump multiple repairs under one "C" number so you cannot claim a 4th repair.
(4) Found the power supply they said was on back order. I could have gotten it delivered to my home in 2 days. I have never received a call from Best Buy for replacing it. They could have left me hanging forever!
Interestingly enough when I finally went to the store for the replacement, a tech said "this is the 6th one of these we have gotten back in the last week". VPR (Best Buy) put out a bad computer that fell apart for numerous customers. Instead of acknowledging this, they put you through a nightmare.
Called this states Attorney General Consumer Affairs Dept.. The individual there said Best Buy has a LARGE number of complaints, and only about 50% get any satisfaction. She stated many people give up.
Is there honor among thieves?
Best Buy tries every trick in the book!
Be persistant. File a complaint with your Better Busines Bureau and State Attorney General. Keep the heat on them!
This review was modified by
jimb425 on February 23 2004 06:33:11 AM
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![Share](javascript:share_rating({"review_body":"Needed an extra battery for a Lumix camera. Decided to order directly from Panasonic. Went to page for ordering, placed order.<br>Received an email that it was on back order. IT DID NOT SAY THAT ON THE WEBSITE PAGE!<br>I found it available on Amazon, so I ordered it.<br>I sent a reply email to Panasonic to cancel order and confirm in an email-NEVER RECEIVED ONE.<br>So I called Panasonic Sales to cancel. Was on hold for 1 hour and 37 minutes until I got a real person, It is a nightmare getting through.<br>If they do ship something to you and you want to return it, it will be a nightmare getting through to them AND they have a 25% restocking fee!<br><br>DO NOT ORDER DIRECT FROM PANASONIC","link":"http:\/\/www.resellerratings.com\/store\/Panasonic\/comment\/656566#comment656566","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Panasonic.jpg","store_name":"Panasonic","username":"jimb425","rating":"1"}, "single");){kind=link}
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![Share](javascript:share_rating({"review_body":"STAY AWAY FROM BEST BUY. STAY AWAY FROM THEIR EXTENDED SERVICE WARRANTIES.<br>Purchased a VPRMatrix from Best Buy with a 3 year in-home warranty.(Best Buy owns VPRMatrix and discontined production in Sept. 2003).<br>Owned computer 4 months and then had 4 failures: video card, power source, motherboard, 2 hard drives, then DVD and CD-Rom.<br>Went through 3 in-home service calls and a personal take-in to the store (can\u0027t get the original power source, and they will leave you hanging on this one with no idea of when the part is available) to have repairs made with different power source. <br>Warranty states 3 repairs and then computer is replaced with one of comparable performance\/value.<br>Last tech person stated he could not think of anything else to do to get this running properly, so it would be sent to Customer Service for replacement.<br>Now even more fun. Was told 24-48 hours to receive call-no call. Called Customer Service and they could not find record. Now told 3-5 business days-no call.<br>Called again-told can\u0027t find, then after persistence they found it in que for the \u0022No Lemon Dept\u0022. Now told 5-7 business days. <br>Asked how to expodite this and was told there is no way to directly contact this Dept..<br>You own a computer for 4 months with an extended service warranty. The company Best Buy contracts with is BancTec. If you expect a call from them-forget it. You will have to research and find a telephone number and call them for the appointment.<br><br>Best Buy thought they could get into the manufacturing business-VPR Matrix. It was a complete failure. They replace parts that are not up to factory specs.<br><br>The Extended Service Warranty is a joke. They make no attempt to get things going for you the buyer.<br><br>GO SOMEWHERE ELSE. STAY AWAY FROM VPR MATRIX. STAY AWAY FROM BEST BUY.<br><br>FOLLOW-UP: <br>After 6 weeks I got a replacement computer, BUT watch out for the following practices:<br>(1) Read your warranty carefully and understand it. You will go through a number of people for the \u0022No Lemon\u0022 Policy exchange, and they will try to misrepresent the terms of the Contract numerous times, i.e. the extended warranty stays in effect for the remaining time if the computer is exchanged while the computer is under manufacturer\u0027s (usually 1 year) warranty<br>(2) The \u0022will provide a replacement with same features\u0022 will be handled by a store. Make sure you have your original receipt. If you purchased additional RAM or anything else, this spec must be met.<br>(3) The Warranty states \u00224th repair\u0022. This is not true. It is the 4th \u0022C\u0022 number they give you for parts replacement. They will try to lump multiple repairs under one \u0022C\u0022 number so you cannot claim a 4th repair.<br>(4) Found the power supply they said was on back order. I could have gotten it delivered to my home in 2 days. I have never received a call from Best Buy for replacing it. They could have left me hanging forever!<br><br>Interestingly enough when I finally went to the store for the replacement, a tech said \u0022this is the 6th one of these we have gotten back in the last week\u0022. VPR (Best Buy) put out a bad computer that fell apart for numerous customers. Instead of acknowledging this, they put you through a nightmare. <br>Called this states Attorney General Consumer Affairs Dept.. The individual there said Best Buy has a LARGE number of complaints, and only about 50% get any satisfaction. She stated many people give up.<br>Is there honor among thieves? <br>Best Buy tries every trick in the book!<br>Be persistant. File a complaint with your Better Busines Bureau and State Attorney General. Keep the heat on them!","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/124220#comment124220","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"jimb425","rating":"1"}, "single");){kind=link}