1/5

posted Jun-28-2010

i order a cooler in cooking. com on June 7, 2010 I was so happy because it was for Father's Day and my husband would love it . father's day came and never received the the cooler, so i called the COOKING.COM to find out what happened and they said that i would have to wait until June 29th , and I said that it was okay because my husband really wanted this cooler on the jun 28th gave them a call to get my traking number because i had not received in my email, when a representative attends me he tells me that they had no traking number for my item so I said I wanted to cancel the order because i had been waiting for a month and i did not wanted to wait any more .SO he said that I was to receive an email to cancel ,like 2 hours after i did not received anything so i called again. A representative assisting( TRACY ) from the beginning she started to argue with me saying I could not cancel because according to her 20 days earlier I had said that i wanted the cooler she was talking over me and then yelling with any respect what's so ever I really have never had been treated so badly by a customer services call, i even had to call back ones againg and ask for the supervisor. really the worst customer service. and i still waiting for the cooler

This review was modified by jessica faneite on June 28 2010 10:35:36 AM

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