5/5

posted Oct-12-2011

I ordered a 4 blade Slice-It but a 3 blade unit was sent and the plastic base was cracked. I contacted Melissa at customer service, explained the problems, then she apologized for the problems and promptly issued me a full refund and did not request a return of the merchandise. Excellent service and consumer relations. Top rate!

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5/5

posted Jul-08-2011

No problem transaction. Good service, good product, good price.

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2/5

posted Nov-23-2010

I ordered a camera battery and SD card on 10/29. I did not know the company is in China and it took 17 days to get to me in Los Angeles. What I got was the battery, no SD card and no packing slip/invoice. I needed the SD card so I bought it locally and, using their unique and convaluted internal complaint system, I requested a refund for the missing SD card. They replied (on their website, not by email) that they mailed out the SD card on 11/3. By today, 11/23 I still haven't received it. I replied to them that I no longer needed for SD card and would refuse it if it was to be delivered. They replied it would be delayed if I refused it but they would issue a credit eventually if they received it back. This is customer service at its worst. Beware. Caveat emptor. If I ever receive my refund, I will post it here.

It is now December 1 and they still insist I wait for the SD card they say they sent 27 days ago even though I told them I couldn't wait and already bought it locally. They are procrastinating indefinitely on issuing my refund.

Today, December 2 they read what I wrote above and issued my refund.

This review was modified by jerrydf42384 on December 02 2010 10:54:48 PM

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5/5

posted Nov-06-2009

Though the reviews here for Camera Kings were generally good, I was wary of the poor reviews of their other operations (see (http://brooklyn.citysearch.com/review/32931949?reviewId=19118301). Nevertheless, I ordered a Sony TX1 camera from them as they had the lowest internet price (usually a warning of bait-and-switch) but I got a very pleasant competent order taker with no pressure to add to the order. The order was sent out the next day and it was everything I expected. I am very pleased doing business here and will not hesitate to order more from them and will recommend them to others who might have been previously bitten by the "Brooklyn Gonifs" (= thieves).

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5/5

posted Dec-18-2007

I just received my order for a Sony a700 dslr camera and was very pleased with the price, courtesy of the salespeople, promptness of shipping and accuracy of what was sent. My only reservation is that the camera's box did not have a sticker with the camera's serial number on it which Sony said it should have had. Instead it had a bar code and number generated by and for US1Photo. I don't know the signifance of this. The camera came with a Sony-US warranty and seems bonafide. Other than that, I was very pleased dealing with them and would reorder from them.

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1/5

posted Sep-26-2007

I also have used this service without problems for several years and then three months ago I reordered two magazine subscriptions. One went through fine, the second, for 2 years of TV Guide never went through. I tried calling them and got a message their answering machine was full and not taking any more messages. I emailed them three times each a week apart and never received any reply so I reported the fraud to my credit card company for a refund which they are giving me. Good company turned bad.

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5/5

posted Jun-14-2003

They gave me a free replacement of an item I bought THREE years ago because they have upgraded it. Fantastic customer service! Definitely above and beyond that which could be hoped for.

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4/5

posted Apr-17-2003

Family Photo was the least expensive authorized dealer for the c5050z digital camera I sought. I called them as spoke to Avi and said I was leary about buying from them because of the poor ratings I saw here for their company. He assured me I would get the correct merchandise for the advertised price promptly. I paid a little extra for second day delivery and agreed to purchase a discounted extended warranty. The next day I called to get the tracking number and it seems they had overlooked sending it out the day before. He assured me they would make up for it by sending it out next day air and they would absorb the additional shipping cost. The next morning I received the camera, as promised and billed the price promised. It was not gray market and all the promised accessories were included. I was pleased.

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