5/5

posted Dec-23-2011

I wanted to order the Logitech Revue for a family member for Christmas, and with all the stores sold out in my area, I found Solid Signal was still accepting orders.

After placing my order, I got a notification that they were on back-order and would take an extra day or two... time which I didn't really have because it was just a few days until Christmas. I called Solid Signal to find out how long until their next shipment came in. They said it should be there the following day, and with overnight shipping (which I ordered) I could have the order by Christmas.

The following day I called to check on my order. Due to a truck running late, they were not able to guarantee my order would be shipped by 5:00 when their warehouse closed. I started preparing to go with plan B since it sounded like my Logitech Review wasn't going to make it on time.

Later that night (at 7:00 PM) I got an email notification that my order had shipped. I was so pleased, and I knew that someone from Solid Signal must have worked late to make sure that package got sent, I contacted them to let them know I appreciated their work. I found out several people had worked late to make sure those orders got shipped.

I was very impressed with the service they gave going above and beyond their job descriptions to make sure my order was here by Christmas. The truck running late was something they had no control over, but they really stepped it up and made it work.

Thank you Solid Signal. I will certainly order from you again!

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