5/5

posted Feb-20-2010

I purchased an Oppo BDP-83 in November, 2009. WOW! This is the finest piece of audio/video equipment I have ever purchased. It easily outperforms other units costing 10 times as much.

Everything about the unit and the transaction was first class. I highly recommend both the player and the company. If I ever need to buy another player, it will most likely be from Oppo.

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5/5

posted Feb-20-2010

This is an AMAZING company to deal with. Heidi & Bryan were exceedingly pleasant to deal with, very professional, and went to all possible ends to make certain that I was satisfied.

The first 17" PowerBook G4 that they sent had a hard drive failure after 3 days. They immediately turned around a replacement for the that had a SuperDrive failure within hours of arrival.

I am very picky about my computing equipment, and the good folks at PowerMax did everything they could to make certain that I was happy. With all of the return shipping, etc. they probably actually lost money on the deal - but that did not stop them from providing the absolute best customer service that I have ever experienced!

I would HIGHLY recommend PowerMax to anybody needing anything Mac related. I will be back!

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5/5

posted Mar-27-2007

I bought a refurbished Powerbook from Small Dog. The price was great - and so was the computer.

I honestly couldn't tell that it was a refurb. Everything about it had the Apple "out-of-the-box" feeling. The folks at Small Dog made me a very happy customer.

As a bonus, I rated an external firewire drive on their site (that I had the misfortune of purchasing from another vendor). I rated the drive poorly, because quite frankly it wasn't working very well for me. I was contacted by Small Dog customer service - they passed along to me a contact from the drive manufacturer. The manufacturer's rep was actually waiting for my e-mail and made things right with a replacement drive!

Now that is customer service. The good folks at Small Dog made things right for an item I purchased from another vendor! I don't know how service can get any better than that.

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5/5

posted Mar-27-2007

Tom Bihn makes absolutely the finest computer bags that you can find anywhere. Everything is incredibly well thought out and functional. The materials are top notch, and the workmanship is amazing.

I have two of their Empire Builder bags, two of their Brain Cell laptop sleeves, several Snake Charmer accessory bags, a Freudian Slip organizer, and dozens of their Strapeeze cord minders. I have put these through 2 or 3 years of hard use and abuse. Everything still looks brand new and works amazingly well.

All of their products are made by American workers in the state of Washington. Their customer service is incredible. They respond instantly and intelligently to phone calls, e-mails, and posts on their website. The staff actually know what they are talking about and will go above and beyond to satisfy and take care of customers.

Yes, their stuff is expensive. But you absolutely get what you pay for. I've bought cheaper bags in the past and had to replace them. I don't foresee my Tom Bihn bags ever wearing out.

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