5/5

posted Apr-30-2012

I purchased three of an identical item with Mercantila a few weeks ago. Once I discovered I ordered the wrong color, they quickly swapped it for the right color. In the process of locating their number to make this change I found this site and suddenly I was scared I made a bad decision to buy from them. I was nervous for a bit but when I contacted them they were very responsive to my concerns which made me feel better. As soon as the 'changed' items arrived I discovered they would not work for my intended application. Once I emailed them to tell them they responded quickly and refunded my money faster then any retailer ever has. I usually don't leave feedback on these sites but I felt it was important to share my good experience. I don't blame those with a bad experience for posting but it's important to ask yourself if they had had a good experience would they have posted good things? Probably not. Over all, I, like most others, went bought from them to save money. They had the best price. I will buy form these folks again.

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