1/5

posted Dec-02-2011

TERRIBLE customer service. I had to leave 2 phone messages and 2 emails before they got back to me 1 week later. I had purchased $1000 in gift cards from them a year ago when they were running a promotion. So I went to use them to find out that you cannot combine more than one gift card on a transaction. So I have to break my transactions up into $50 increments. Now, each time I place an order, they charge me another $7 in shipping! I asked them to combine my gift cards so I do not have this problem and they told me they do not allow multiple gift cards on a purchase so i need to spend them separately. So now each gift card is only worth $43 to me. I am very disappointed with their service... they were so good about 3 years ago. As soon as I spend all of my useless gift cards, I will never be back.

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5/5

posted Aug-06-2011

Good prices, fast shipping. I am disappointed in the product, but I do not blame them for product quality. I will see about their customer service on this issue.

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5/5

posted Aug-01-2011

I have never received better service and quality. They ship things the day after ordered and they always arrive quickly. Prices are more than fair and the quality is fantastic.

I received a call a few hours after placing my order. They were out of stock of one of the items in my order. It happened to be an item I ordered 12 of in order to get a discounted price and with them being out of stock I only had 6. I did not want more in a different size so they honored the discounted price.

Also, they have a great sense of humor. :-)

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4/5

posted Jul-29-2011

I purchased 6 compact flash cards from Adorama. Every single one corrupts when trying to read the card. I was able to recover photos on them using photorec but needless to say I was not happy. Well, they told me to contact SanDisk as they should have a warranty on them. I contacted SanDisk and they told me because they were bulk packaged that they would not honor the warranty. So I went back and forth between these two companies for nearly 3 months until a very rude adorama rep sent me an email that said "So send them back then." That's it.

Well I finally got my refund today and they have the nerve to only give me a partial refund. I was charged $6 for 5 months of headaches, hassles, and missing photos. The $6 is a shipping charge, though when I originally purchased the product shipping was included. I also had to pay for shipping it back to them.

I don't blame them for the faulty product, but I do blame them for a lack of customer service. I will never buy from them again.


UPDATE 8/1/11: I was given a call from Leah R in customer service today and she took care of everything. She apologized for the errors and gave me a full refund plus extra. It will take me a long time before I am willing to take a chance on them again after the terrible customer service initially, but in the end they did make it right. I highly recommend if you have an issue to call and ask to speak directly with Leah.

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