“In September of 2008 I received the gaming computer I'm using right now from AVA Direct. It still runs perfect even though some of the games that have been recently released are a bit much for the rig, mainly a hardware upgrade issue but nothing to do with the quality of construction. This system has been nothing but stable and only recently have I had any issues with any games, one being SW:TOR but that game is badly optimized so I run on low settings and it's fine.
The customer service before and after my purchase was excellent, example: I had ordered black tubing upgrade for the wiring in my rig, when I received my computer I noticed there was only the webbed see-through tubing which is not what I had ordered. I called AVA and a rep looked up my system (I think they kept a photo of my completed system on file) and confirmed I had ordered the upgraded tubing but I did not have them installed. I got a refund for the difference of what I had paid for the tubing with zero hassle. This guy did not even hesitate to help me out. That's the way it's supposed to be.
Now nearly 4 years later, I'm ready to upgrade my system and I will be coming back to AVA without a second thought. I've not even had to reinstall my OS or format my HD...not once in 4 years nor have I even moved it, it's sitting right where I put it in 2008. I've built my own computers and I've purchased rigs from the likes of Alienware and Falcon Northwest but for my money, it's AVA Direct from now on.