1/5

posted Dec-29-2004

MonitorsDirect out of business?? MonitorsDirect's Web has been down two weeks, their 800 numbers are not in service, and I have not receivd any replies to repeated emails to my customer service rep. Looks like I'm stuck with my RMA and out of luck.

I ordred a Sony 19" LCD Oct. 31 and it was not compatible with some of Photoshop's features. So I got an RMA in early November and sent it back. FedEx Ground really scuffed up the box but MD refused to even open it, claiming "it must be broken inside" and sent it back without even calling me. The box isn't that bad! The customer service rep never saw it only heard second hand from shipping that "holes" were punched in the side. These turned out to be pre-perforated handle holes that FedEx punched in to carry the box--though not a good practice, admittedly. The monitor is probably perfect but FedEx has it to open and examine as of late December.

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2/5

posted Dec-29-2004

I won't order from them again. I tried their Web order system. Despite a "confirmation" page thanking me for my order it never went through! Scary! Even later on the phone they sat on the order for 4 days before shipping an "in-stock" item. Also had a "I could care less" tone on phone.

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