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36,421 stores1,204,261 reviews 5543 shoppers online now
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 Member Since | 21-Nov-11 |
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posted Nov-21-2011 
![Share](javascript:share_rating({"review_body":"Very bad experience. Nice sales staff until I went back in to ask a question about one of the two cameras I purchased, then got the blow off. Returned a few months later for a warranty issue, they did send camera in but of course none of the repairs were covered. felt I would have had better service from a store like Best Buy, sad to say. Yes, Normans\u0027s did contact me after I wrote my first review, why I do not know. They still were not going to fix the camera that I supposedly \u0022impacted\u0022 and I was simply reviewing the service I already received which was no different than I would have expected at a big box store. As I look for a camera to replace my \u0022impacted\u0022 Nikon I honestly believe price will determine where I purchase as I have concluded service doesn\u0027t exist, only sales. ","link":"http:\/\/www.resellerratings.com\/store\/Norman_Camera\/comment\/942367#comment942367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Norman_Camera.jpg","store_name":"Norman Camera","username":"jckoch","rating":"2"}, "single");){kind=link}
“I have tried to contact this customer regarding the service they received and they have chosen not to reply. I am assuming this is regarding a repair that was not under warranty due to impact damage which is determined by the manufacturer. Unfortunately we have no control over that and Best Buy wouldn't have been able to get it covered either. We do our very best to get every repair covered if at all possible. I am sorry we weren't able to in this case.”