1/5

posted Dec-21-2010

UN-believable!!! I placed an order the day after Thanksgiving, and here it is, 3 days before Christmas Eve and still waiting for the order. They shipped a partial order last week, which was listed as having 5 items in it - only 4 were in the box. I immediately called and the person I spoke with said she'd "overnight" the missing item... here it is, 10 days later and no replacement item. Every time I call, which has been about 10 times already, I get a very generic response. "They're processing it now" is the one I hear the most (which results in about 3 more phone calls before I even see a shipment confirmation). I've also heard "we had a snow storm", "that piece is on backorder", "the warehouse has all new people", and many, many more... I could write a book! All this AFTER everything showed IN STOCK on the day I placed the order - again, almost 1 month ago. Still missing two pieces and I have no confidence that they'll arrive by Friday. Tsk! Tsk! Justice. Take some lessons from retailers like Nordstrom, where people don't mind paying higher prices for EXEMPLARY customer service!

This review was modified by jayrows on December 21 2010 03:20:17 PM

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