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posted Apr-12-2012 
![Share](javascript:share_rating({"review_body":"I placed two orders (2\/15\/2012, 2\/17\/2012) with a Valore Marketplace seller back in February. After Valore\u0027s suggested shipping window closed and I hadn\u0027t received the two books I\u0027d ordered, I contacted Valore about a refund on March 6th. When my seller never got back to them, Valore contacted me saying they would process my two refunds. In the five weeks since then, I\u0027ve contacted them nearly ten times. When I actually get a reply, they thank me for my patience and assure me they will have my refund or an update within the next few days. Neither ever appears, and I restart the process... I contact them, they lie to me, I wait for a refund or update, it never comes, I contact them, and on and on. Buying from Valore Books is hands down the worst experience I\u0027ve had as an online consumer.<br><br>(Looking over other complaints on the site, it looks as if Valore usually responds. If someone from Valore responds to this post, I\u0027m sure it will be the same fiction they\u0027ve been feeding me for five weeks now. \u0022Thank you for your patience. We\u0027ll have this cleared up right away.\u0022 Valore Books sucks. Don\u0027t buy with them and don\u0027t believe any platitudes they post on this site!)","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/review\/1448869#comment1448869","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"jason_kelley","rating":"1"}, "single");){kind=link}
“Hello jason_kelley,
Thank you for the feedback, both positive, and negative responses help Valore grow to a better business. I am familiar with your account and have been working on a resolution. As stated in personal emails to you, the final resolution will be done by Monday. I will be in contact with you first thing Monday to get this resolved.
Valorebooks.com”