1/5
posted Dec-22-2006
Would not recommend Abe's.
I purchased a Samsung LN-S4096D LCD Television from Abe's about a week before Christmas. It is frustrating that before they will process your order, you have to deal with their "upsell" phone call, which for me, came 2 days after I had placed my order. Also for my order, there was no timely tracking information, (I got my tracking number email, after the TV had been delivered). I also never got a response from the main email address for Abe's, or my sales person via phone, or email, even though messages were left in all places, for someone to contact me back.
Given all of that, I suppose I would have been happy if everything proceeded correctly from there, but it didn't. The Friday before Christmas the TV arrived, making it exactly 7 business days since ordering, which would have been fine, except it turned out to NOT be the LN-S4096D, but rather the MUCH cheaper, LN-S4051D (almost 700.00USD cheaper at Abe's). After several calls stretched across several days, I was able to reach someone in the "TV" customer service department to explain the problem. That person first asked me if I wanted to keep the TV if credited the difference. When I said no, they then told me that they would have UPS pick up the TV from me, but the LN-S4096D was not in stock. I told them to have UPS come pick this TV up, and to credit my credit card in full. They told me they would do this. I also canceled a remaining item on the order, a Harmony remote, which has left me with an HDMI cable that they did ship to me, which I will keep.
Understanding that mistakes get made, although this is a pernicious one, (it would have been easy to NOT know that this is the cheaper Samsung model, had I not been specifically looking for it, and the TV itself was loosely double boxed, so I could not check the model and refuse it with UPS at the time of delivery), I am hoping that my credit card is credited in a timely manner. All in all, entirely not worth the meager savings on price that they promised, on a TV that I'm not sure they ever had in stock.. Stay away..
This review was modified by
jasn on December 28 2006 08:23:50 AM
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![Share](javascript:share_rating({"review_body":"Would not recommend Abe\u0027s.<br><br>I purchased a Samsung LN-S4096D LCD Television from Abe\u0027s about a week before Christmas. It is frustrating that before they will process your order, you have to deal with their \u0022upsell\u0022 phone call, which for me, came 2 days after I had placed my order. Also for my order, there was no timely tracking information, (I got my tracking number email, after the TV had been delivered). I also never got a response from the main email address for Abe\u0027s, or my sales person via phone, or email, even though messages were left in all places, for someone to contact me back.<br><br>Given all of that, I suppose I would have been happy if everything proceeded correctly from there, but it didn\u0027t. The Friday before Christmas the TV arrived, making it exactly 7 business days since ordering, which would have been fine, except it turned out to NOT be the LN-S4096D, but rather the MUCH cheaper, LN-S4051D (almost 700.00USD cheaper at Abe\u0027s). After several calls stretched across several days, I was able to reach someone in the \u0022TV\u0022 customer service department to explain the problem. That person first asked me if I wanted to keep the TV if credited the difference. When I said no, they then told me that they would have UPS pick up the TV from me, but the LN-S4096D was not in stock. I told them to have UPS come pick this TV up, and to credit my credit card in full. They told me they would do this. I also canceled a remaining item on the order, a Harmony remote, which has left me with an HDMI cable that they did ship to me, which I will keep.<br><br>Understanding that mistakes get made, although this is a pernicious one, (it would have been easy to NOT know that this is the cheaper Samsung model, had I not been specifically looking for it, and the TV itself was loosely double boxed, so I could not check the model and refuse it with UPS at the time of delivery), I am hoping that my credit card is credited in a timely manner. All in all, entirely not worth the meager savings on price that they promised, on a TV that I\u0027m not sure they ever had in stock.. Stay away..","link":"http:\/\/www.resellerratings.com\/store\/Abe_s_of_Maine\/comment\/291656#comment291656","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abe_s_of_Maine.jpg","store_name":"Abe\u0027s of Maine","username":"jasn","rating":"1"}, "single");){kind=link}
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