1/5

posted Apr-11-2004

This company is awful.

I ordered an Olympus C-4000 camera from them online for my fiancee for Christmas. They called to "verify for security purposes" (ie, called to sell you more stuff) and offered to upgrade my 4 year full parts and labor warranty that I had already bought to a 6 year for just a few more, so I went ahead and did that (since I wanted a warranty anyway). The package came fine, and I wrapped it as soon as I got it (in October). My fiancee opened it in December and once we turned it on, the view screen on the camera had about 75% of it covered in white static. It still took pictures, but this is obviously a problem.

I emailed JPM (their warranty company) and eventually got my camera picked up after several weeks of them attempting to send someone to my apartment while I was at work. I also had to email them several times before I got a response, and when I did get a response, it was poorly written and seemed like nobody cared-- incredibly unprofessional.

Anyway, they got my camera a couple of days later. They had it for several weeks (I'd say a month at least) and finally returned it. When they returned it, the new view screen had nicks all over it and I was missing the lenscap and shoulder strap I left on it when I sent the camera. I have emailed them THREE times without getting a response (other than their automated one) since I got it back on 4-2-04. That is where I am now. I am becoming increasingly agitated with them and will obviously never buy from them again. I am on the verge of contacting the better business beareau.

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