1/5

posted Jul-26-2012

Whatever you do, do NOT do business with Hewlett Packard. HP’s products are among the worst one can find, and HP’s technical assistance and customer service are infinitely worse than its products. I am hereby naming HP the king of outsourcing and adding HP to the outsourcing Hall of Shame. According to HP technical assistance representatives, who can barely speak English, there are no technical assistance contacts or supervisors in America for HP business products. Also, it is impossible to reach an HP technical assistance supervisor. Indeed, I have left messages for callbacks from HP supervisors on several occasions, but I have never received a call back. I guess customers are a severe inconvenience for HP. According to HP’s customer service (or should I say customer disservice) representatives, HP’s outsourced customer service center is the highest point of escalation for problems with HP, including problems in dealing with technical assistance. However, customer service cannot address any issues that directly or indirectly relate to technical assistance or problems relating to HP’s non-compliance with the requirements of its service contracts. HP does what it pleases, including flagrantly ignoring the requirements to provide service under its service contracts, and then adds insult to injury by providing so-called technical assistance through outsourced people who cannot speak English. HP technical assistance supervisors are never available, and they refuse to return calls when messages are left for them. HP customer service, the highest level of escalation for HP business products, is also outsourced and will not address any issues that are directly or indirectly related to technical issues or service contract issues. Moreover, there are absolutely no HP contacts in America for HP business products.

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