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jan2015

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Rating 2/10
1/5

SO MANY PROBLEMS WITH THIS COMPANY - DO NOT USE!!!

Yes, they have good prices, but it is well worth a few bucks more to get what you ordered in a timely manner. First, it takes them 3-5 business days to process your order. So be prepared to wait at least a week and a half to get your products. Second, their inventory system is not accurate. They will say something is available (say on a Saturday), and they proceed to call you on Thursday to let you know they do not have it. But wait, I kind of wanted my entire order here by the time I got the call. They certainly have not sent out the rest of order during this time, but are waiting on me to give them direction. Then the customer disservice rep is flippant and truly could not care less. I asked that the rest of my order be sent immediately and that the shipping fee be credited back to me since that primary reason for my order was the items they now do not have. OF COURSE, THEY CHARGED ME THE SHIPPING FEE ANYWAY! I am trying to get it back- at this point, it is not about the dollar amount.


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