5/5

posted Jun-19-2002

Ordered two Orinoco 802.11b adapters, one PCMCIA and oneB. The PCMCIA card came very promptly, but the USB adapter was back-ordered and I finally cancelled it. Good customer service and no hassles.

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5/5

posted Mar-04-2003

Low prices, fast shipping, found some great old games here - overall a very good experience with this company.

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5/5

posted Apr-22-2003

Bought some SODIMM memory at a good price. It was packed well and shipped immediately by USPS. A very nice transaction for me.

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5/5

posted May-03-2003

Bought a 64MB SmartMedia card, which these guys had at a very good price, even including the slightly high shipping. Their web site suggested using UPS instead of USPS Priority Mail, but the added cost didn't seem worth it. I got my card three days after placing the order, not bad since I'm on the East coast. The packing was very minimal, basically just a prority mail envelope made of light weight card stock. Even so, the card arrived with no damage in spite of that.

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5/5

posted Feb-27-2004

Bought a CD changer which came very promptly and was ideally packed - double-boxed with plenty of padding. Good communications and great prices.

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5/5

posted Apr-29-2004

NetFlix invented the business of online DVD rentals, and does it better than anyone else. I've been a member for nearly two years, and have been very happy with the movie choices available, the speed of shipping, the low cost compared to local rentals and, when problems have come up, how quick and easy it has been to resolve them.

I love being able to choose almost any movie, without having to drive to a store with a more limited selection. The web site recommendations, based on my ratings, have sometimes pointed me to movies I didn't know but really liked. I do wish that bonus discs were included with the movie, but realistically I don't watch many of them anyway.

My movies seem to ship from two different locations. 80% come from the closer center, and arrive in one day. The rest arrive in 2 or 3 days. All of my returns go to a nearby center, and almost always are acknowledged the next day.

During my membership I've had one movie I never got, another that NetFlix didn't receive, and one that arrived damaged, In each case the NetFlix web site let me report the problem and it was resolved very promptly with absolutely no hassle.

I think it is true that your rental history affects how long you wait for popular movies, but I'm not as sure it affects the turnaround time from when they receive a movie from you until the next is shipped out. I think some of the people complaining about this policy don't realize that it is necessary, since otherwise the cost of postage alone could exceed the monthly memberhip fee. Maybe NetFlix should offer a frequent renter option where you would pay the return postage in exchange for more discs out or a discounted monthly fee.

Obviously your cost depends on how many movies you view in a month. In my 3 out at a time membership, I typically see 12 to 14 movies per month, for an average cost of $1.50 to $1.75 per rental. This is about half of the going rate in my area, not to mention greater convenience and the gasoline savings.

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5/5

posted Jun-13-2004

I ordered a specialized rechargable camera battery, shipped UPS gound, and received it nicely packed three days later. Aside from having the best price I could find on the web, Digitally Unique sent useful status emails, including the parcel tracking number. All told, a very good experience with this vendor.

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5/5

posted Jun-30-2004

I placed a number of orders with DDD over the last couple of years, and never had a bad experience. Their prices are very low, if not always the lowest (Columbia House often beats them), but I like how simple it is to order from them, with no games playing on S/H charges. My orders have usually come in a week, once or twice 2 or 3 weeks.

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5/5

posted Jul-16-2004

I had a great first order with these guys, buying two USB 2.0 cables at an incredibly good price. Their communications were right on, the order came in 4 days, and the cables seem to be high quality.

This review was modified by jamcginnis on July 26 2004 11:57:46 AM

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5/5

posted Oct-02-2005

I ordered a JVC FS-Y1 shelftop CD/DVD system after first doing an extensive search for the best web price. Somewhat to my surprise Crutchfield had the lowest price, since I had never ordered from them before.

They sent excellent email updates on my order status, and the unit arrived very well packed a couple of days after I placed the order.

Although the JVC unit was fine in every other way, the FM tuner's selectivity was very poor, so I exchanged it for another identical unit. Cructhfield's return process is dead simple - they even provide prepaid UPS shipping labels for you. Unfortunately the replacement was just as bad -- I guess there's a design problem -- so I finally returned it for a full refund. Without being asked to, the Crutchfield CSR said he would re-enable the discount coupon that I had used on the order.

I am completely impressed with this store. They paid shipping four times, now have two open-box systems, and even so they were consistently helpful and courteous to me. Wow!

This review was modified by jamcginnis on October 23 2005 12:20:13 PM

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5/5

posted Dec-24-2005

I bought a Garmin StreetPilot i2 on December 18 after finding that West Marine had by far the best price. Although their web site said it was in stock, it was back ordered by the next day. I then called a CSR who was very helpful and frank about their inventory.

A day or two later they did get more stock in and sent out my order in time for Christmas delivery, and upgrading my original ground shipping to next day to do it. A very nice introduction for me to this company.

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5/5

posted Jan-07-2006

MonoPrice has a great selection of very good quality generic brand cables at excellent prices, often as much as 75% less than typical retail. My order was shipped very promptly and I'm very satisfied with the cables.

Update: since my original review, I've bought lots of cables from Monoprice over the years, and I've always been impressed with the cables' quality and low prices. This time I bought their model 5921 articulating TV wall mount, and am again very impressed. My order was shipped the same day I placed it, and when I got the mount it was sturdy and a great value.

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5/5

posted Jan-30-2006

I've been burned buying rechargable batteries on the web, but my experience with Speedy Batteries was excellent. After a price search engine found them as the best source for Sanyo 2500mAh AA NiMH batteries, I ordered four and expected to wait a long time for them to arrive by mail from Hong Kong. In fact they came a in little over a week, and were exactly as described. I'm very pleased with the order.

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5/5

posted May-21-2006

Seeing the low rating this store has, I hesitated to order, but went ahead and bought an RCA Lyra wireless music transmission system and some extra receivers. Coconuts' price was great, and a discount code gave me free shipping.
I ordered on a Sunday, and my order went out by UPS, with tracking, the next day. I got it on Thursday, 3 business days after ordering. It was well-packed and everything worked very well.
Altogether it was a pleasant and efficient purchase experience with Coconuts.

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5/5

posted May-27-2006

After a few prior orders that were essentially perfect, I recently received a defective Lightning 4000N battery charger. Although their website implies a fairly hard-nosed warranty policy, I was very happy with the free replacement RipVan 100 sent in response to my emails.
RipVan100 may not be the _absolute_ cheapest place for rechargeable items, but their excellent customer service is worth a lot in my opinion.

This review was modified by jamcginnis on May 27 2006 07:08:51 PM

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