1/5
posted Jul-01-2011
I ordered a Yamaha Arius YDP181 88-Key Digital Piano over the phone from www.guitarcenter.com on May,28 2011. Besides the free shipping as they advertise on their website, I got a pretty nice Memorial day discount so I was pretty happy I purchased from GuitarCenter.
It was supposed to be delivered on June 7 from 9 to 5. I took the day off and waited for the delivery. The shipping company called me at 5 p.m. and said the delivery guy was in your neighborhood so come down to pick it up myself because it would not be delivered into my apt. I was confused but I thought it was some kind of mistake. When I went down,he said it was either I pay extra 60 something dollars if I wanted it to be delivered to my apt on the 2nd floor or 20 bucks to him under the table and he would do a "favor" for me otherwise the piano would be left on the sidewalk of my apartment building where 100 of people walking by in Queens,NY. He said he didn't even have time to wait for me to call GuitarCenter to sort this out and I had to decide right away. So I sent it back.
Their "free" shipping policy is this: Any heavy stuff like a piano is only delivered to the sidewalk of the building and this ridiculous yet crucial information will not be read or told by any means until the day of delivery by the delivery guy. GC's representative actually said the piano was delivered to my address so their advertisement was not a lie or anything. Seriously? First of all,I was NEVER INFORMED about this by GuitarCenter or by the shipping company. NOT A SINGLE WORD or PHONE CALL about this policy was told by their representative when I ordered it, or by the shipping company, via an email,or on their website, which I read through every pages and policies frantically. When I contacted GC's customer service,long story short,the only response I received was 'it's not our responsibility' crap. Basically what they said was they just took orders but whatever problems after that was not theirs but shipping company's responsibility so if I had a problem with shipping then take care of it with a shipping company. When I ordered my sofa,TV,gigantic cat tree,bed...etc to be delivered, they were delivered to inside my house or my doorstep at least, NOT to the sidewalk in front of the building. They wasted my time and energy and I feel like I was deceived. By the way, their answers or attitude changed everytime I contacted them. I just couldn't trust anything about what they said or advertised, so I requested a refund and will be done with that company for the rest of my life.
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![Share](javascript:share_rating({"review_body":"I ordered a Yamaha Arius YDP181 88-Key Digital Piano over the phone from www.guitarcenter.com on May,28 2011. Besides the free shipping as they advertise on their website, I got a pretty nice Memorial day discount so I was pretty happy I purchased from GuitarCenter. <br> It was supposed to be delivered on June 7 from 9 to 5. I took the day off and waited for the delivery. The shipping company called me at 5 p.m. and said the delivery guy was in your neighborhood so come down to pick it up myself because it would not be delivered into my apt. I was confused but I thought it was some kind of mistake. When I went down,he said it was either I pay extra 60 something dollars if I wanted it to be delivered to my apt on the 2nd floor or 20 bucks to him under the table and he would do a \u0022favor\u0022 for me otherwise the piano would be left on the sidewalk of my apartment building where 100 of people walking by in Queens,NY. He said he didn\u0027t even have time to wait for me to call GuitarCenter to sort this out and I had to decide right away. So I sent it back. <br>Their \u0022free\u0022 shipping policy is this: Any heavy stuff like a piano is only delivered to the sidewalk of the building and this ridiculous yet crucial information will not be read or told by any means until the day of delivery by the delivery guy. GC\u0027s representative actually said the piano was delivered to my address so their advertisement was not a lie or anything. Seriously? First of all,I was NEVER INFORMED about this by GuitarCenter or by the shipping company. NOT A SINGLE WORD or PHONE CALL about this policy was told by their representative when I ordered it, or by the shipping company, via an email,or on their website, which I read through every pages and policies frantically. When I contacted GC\u0027s customer service,long story short,the only response I received was \u0027it\u0027s not our responsibility\u0027 crap. Basically what they said was they just took orders but whatever problems after that was not theirs but shipping company\u0027s responsibility so if I had a problem with shipping then take care of it with a shipping company. When I ordered my sofa,TV,gigantic cat tree,bed...etc to be delivered, they were delivered to inside my house or my doorstep at least, NOT to the sidewalk in front of the building. They wasted my time and energy and I feel like I was deceived. By the way, their answers or attitude changed everytime I contacted them. I just couldn\u0027t trust anything about what they said or advertised, so I requested a refund and will be done with that company for the rest of my life. ","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/review\/797873#comment797873","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"jalsanda350","rating":"1"}, "single");){kind=link}