1/5

posted Dec-05-2011

gateway and those who sell them are total scum. Bought 2 desktops, paid top dollar for 3 years of extended warantee, then the problems began. Somehow after 2 weeks on the phone, I had to pay to send them to somewhere in Austin. :"Fixed" says them, sent it back at further cost to me. Then returned with an infected harddrive, one that kept saying "your windows is not genuine". This was right out of the box from the so called repair. Next, they updated their system to accept calls from only customers that had an 11 digit SNID, and mine has a 10 digit serial number. Nifty way to screw your customers, cut them off from support, or even the ability to call for support after they spent over 300 dollars for support. 40 emails later to "steve" in India, they finally acknowledged my 10 number serial number will not work. The next email they started all over, "tell us your problem" etc. This went on for months, clearly they were not going to fix anything. Any one who sells this filth should be brought up on charges.

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