1/5

posted Nov-20-2008
I went to order 2 camera accessories at the Canadian sony style (sonystyle.ca) and expected them to ship it out immediately because I am going overseas in a week. I expected the delivery times to be 2-3 days. It has been 4 days since I ordered and they still haven't shipped out the items. I received no e-mail about the tracking number. I called them to see what's up since both accessories were in stock when I ordered them, and "Melvin", the rep, gave me his attitude problems by saying that I can't cancel the order. Hello??? THE ITEMS WERE NOT SHIPPED YET. His reason for the delay was 24 hours of "verifying credit card information". Other merchants verify credit cards almost immediately, why not Sony? Now if the package ships tonight or tomorrow, I have to call the courier not to leave it in my front door. I wouldn't order from Sony directly ever again. Avoid at all costs.

This review was modified by
jaeteriusd on November 20 2008 08:55:03 AM
“I apologize for the difficulty that you encountered with your order. I have processed a refund for your shipping fees on the initial order (all replacement orders were sent out at our cost) please allow 3-5 business days for your credit card statement to reflect the refund.
We have record of one shipping receipt only, if you can please fax the remaining receipt to 905-482-3149 we will make sure that you are refunded as quickly as possible.
If there was an error on your shipping refund, please resubmit that receipt and highlight the correct amount. It is possible that your receipt did not fax clearly, so ensure that you hand write the amount out next to the price.
”